Stephenie Iwen
Osage,MN
Summary
Dynamic District Manager with proven success at GNC, excelling in performance management and leadership development. Achieved KPIs through comprehensive training programs and a culture of accountability. Skilled in operational efficiency and customer service, fostering strong relationships that enhance team performance and drive results.
Overview
8
8
years of professional experience
Work History
District Manager
GNC
11.2022 - Current
- Supervised up to 30 locations across North Dakota, Minnesota and Wisconsin, enforcing high-quality standards of operation and ensuring stores were achieving performance goals.
- Cultivated strong relationships with store managers and associates, offering guidance and support to achieve their targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through continuous training and focus on customers.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Shift Lead Manager
Walgreens
08.2020 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Front End Manager
Hugo's Family Marketplace
05.2017 - 08.2020
- Promoted from cashier to front end manager within 3 months, demonstrating rapid growth in leadership abilities and operational knowledge.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Supervised and trained new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Skills
- Performance management
- Sales management
- Customer service
- Leadership development
- Operational efficiency
- Time management
- Leadership skills
- Training and coaching
Timeline
District Manager
GNC
11.2022 - Current
Shift Lead Manager
Walgreens
08.2020 - 01.2023
Front End Manager
Hugo's Family Marketplace
05.2017 - 08.2020
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