Steve Harvey
Champlin
Summary
Results-driven Sales Account Manager with expertise in Customer Success, focused on revenue growth and client retention. Managed key accounts and identified expansion opportunities, delivering strategic solutions that enhance customer loyalty. Collaborated cross-functionally to optimize customer experience and drive business objectives.
Overview
11
11
years of professional experience
Work History
Sales Associate
KSP Fulfillment
Brooklyn Park
04.2025 - Current
- Identified client needs and presented tailored 3PL fulfillment solutions, advancing opportunities through the sales cycle
- Drove new business through daily outbound outreach via calls, emails, and meetings, enhancing client engagement
- Leveraged LinkedIn for targeted prospecting and research to facilitate strategic outreach efforts
- Manage and track pipeline activity in CRM to support accurate forecasting
Sales Account Manager
Tooletries
Minneapolis
06.2024 - 02.2025
- Consistently exceeded sales targets within assigned accounts, driving revenue growth and enhancing relationships with 30 sales agents and over 50 independent customers simultaneously.
- Cultivated and maintained strong client relationships, ensuring consistent communication and proactive problem-solving that supported 5% growth in business development and client retention annually.
- Identified and capitalized on new wholesale opportunities, expanding the customer base and enhancing brand presence in 5 key retail chains.
- Planned and executed promotional programs in collaboration with retailers, resulting in increased product visibility and alignment with brand objectives.
- Managed contracts and pricing structures for designated territories, ensuring timely renewals and accurate invoicing to support effective financial reporting to the Sales Director.
Customer Success Manager
RAVE Sports
Eagan
04.2021 - 06.2024
- Developed and executed customer success strategies, increasing customer retention by 10% and driving long-term partnerships with key accounts.
- Analyzed customer feedback and usage patterns to deliver actionable insights that informed product improvements, leading to a 15% reduction in turnover.
- Collaborated with cross-functional teams and managed a team of 2 to design targeted campaigns that generated 10% growth in sales revenue and enhanced customer engagement.
Customer Service/Account Manager
Decks Direct
Plymouth
04.2019 - 03.2021
- Identified cross-selling and upselling opportunities, consistently achieving a minimum of $50k in monthly sales, driving revenue growth, aligning services with client expectations, and fostering long-term business success.
- Served as primary point of contact for clients, developing and nurturing relationships through understanding needs and ensuring consistent satisfaction.
- Resolved customer complaints and issues with timely solutions, sustaining high customer satisfaction and cultivating long-term client relationships.
Account Manager
Coldwell Banker
Edina
10.2016 - 04.2019
- Cultivated relationships with realtors, unlocking new business opportunities and ensuring client satisfaction.
- Developed and implemented targeted strategies for lead generation and conversion optimization, contributing to business growth.
- Identified operational inefficiencies and proposed solutions to streamline processes, enhancing organizational performance.
Account Manager
Life Time
Maple Grove
11.2014 - 08.2016
- Achieved monthly sales quotas by securing 30 new memberships on average.
- Recruited new members through proactive outreach, making over 350 calls weekly.
Education
Business Management -
North Hennepin Community College
Brooklyn Park, MNHealth & Physical Education -
Augsburg University
Minneapolis, MNSkills
- Customer Relationship Management
- Sales Strategy Development
- Business Development & Account Management
- Territory Management
- CRM systems proficiency
- EDI systems proficiency
- Time Management & Communication
- Decision Making & Problem Solving
- Organization
- Conflict Resolution
- Retention
- Leadership & Team Building
Websites
Timeline
Sales Associate
KSP Fulfillment
04.2025 - Current
Sales Account Manager
Tooletries
06.2024 - 02.2025
Customer Success Manager
RAVE Sports
04.2021 - 06.2024
Customer Service/Account Manager
Decks Direct
04.2019 - 03.2021
Account Manager
Coldwell Banker
10.2016 - 04.2019
Account Manager
Life Time
11.2014 - 08.2016
Business Management -
North Hennepin Community College
Health & Physical Education -
Augsburg University