Steve Ortloff
Brooklyn Park
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner, Manager
Green Rock Deli
04.2020 - 11.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Oversaw staff management, fostering a collaborative environment while ensuring operational excellence.
- Created innovative menu options that enhanced customer satisfaction and aligned with seasonal ingredients.
- Managed daily operations, streamlining processes to improve service delivery and overall efficiency.
- Maintained strict inventory control, ensuring accurate stock levels and minimizing waste.
- Executed financial planning strategies that improved profitability and supported business growth.
- Performed all accounting functions including government filings.
Property Manager
John Tschol Investments
04.2006 - 12.2022
- Manage 40 units
- Executed timely rent collection processes to ensure consistent revenue flow for the property.
- Negotiated lease agreements that maximized occupancy and satisfied tenant requirements.
- Prepared detailed financial reports that provided insights into property performance and informed strategic decisions.
- Managed building maintenance operations to ensure high standards of safety and comfort for tenants.
- Developed and implemented innovative property marketing strategies to attract potential renters and increase occupancy rates.
- Fostered strong tenant relations by addressing concerns promptly and enhancing overall tenant satisfaction.
- Worked with Section 8 and Minneapolis Housing Authority
- Filed legal documents for any court proceedings and attended hearings.
- Supervised 2 full-time maintenance workers
Chief Financial Officer
Service Quality Institute
01.2006 - 10.2020
- Led a high-performing team to achieve organizational goals through effective management and collaboration.
- Oversaw budget allocations to ensure financial sustainability and adherence to fiscal policies.
- Devised strategic plans that aligned with business objectives and enhanced overall growth.
- Analyzed performance metrics to evaluate team effectiveness and drive continuous improvement.
- Streamlined processes to optimize workflow and reduce operational redundancies.
- Enhanced operational efficiency by implementing best practices and fostering a culture of innovation.
- Handled all international payments which were 90% of our business.
- Overseen the warehouse for proper shipping of all products sent out both domestically and internationally.
- Prepared all financial statements and process payroll filling all the required forms both Federal and State using QuickBooks
- Experienced in QuickBooks, Microsoft suite and International Banking
Education
2-year degree - Food Service
Wilmar Area Technical Vocation School
01-1989
Skills
- Account Receivables
- Accounts Payable
- Bookkeeping
- Payroll
- Cooking
- Customer Service
- Food Preparation
- Human Resources Experience
- Project Management
- Public Relations
- Travel Planning
- Customer relations
- Relationship building
- Verbal and written communication
Certification
- Licensed Food Operations Manager
- Certified QuickBooks Expert
Timeline
Owner, Manager
Green Rock Deli
04.2020 - 11.2025
Property Manager
John Tschol Investments
04.2006 - 12.2022
Chief Financial Officer
Service Quality Institute
01.2006 - 10.2020
2-year degree - Food Service
Wilmar Area Technical Vocation School