Steve Petersen
Richfield
Summary
Dynamic professional committed to advancing a career through continuous learning and exceptional customer service while fostering associate engagement. Strong advocate for empowering team members through encouragement, coaching, and opportunities for career development. Proven experience in team leadership, operational management, and customer service excellence, with a focus on strategic planning and problem-solving to enhance productivity and service quality. Track record of cultivating a collaborative and adaptable workplace environment that prioritizes growth and teamwork.
Overview
21
21
years of professional experience
Work History
Customer Experience Manager
Home Depot
01.2022 - Current
- Trained and mentored new and existing associates to promote engagement, timely, and friendly customer service.
- Resolved customer issues by engaging directly with , installers, COS's, ASM's and customers
- Revised department schedules to maximize coverage according to staffing issues.
- Responsible for all Closing (9 months) and opening (currently) MOD responsibilities.
Department Supervisor
Home Depot
08.2018 - 01.2022
- Built strong relationships with associates in the departments and delegated each one with tasks and responsibilities to encourage self development, confidence, and to deliver great customer service.
- Trained and mentored new associates on department policies and procedures to promote a safe and efficient department.
- Recognized and celebrated associates for their performance.
- Handled customer issues in a consistent and professional manner according to company policies.
- Key carrier and handled MOD responsibilities when called on.
- Received "All-Star" award for excellent customer service. Double Platinum status.
Associate
Home Depot
04.2014 - 08.2018
- Started as a Part time Hardware associate for 1 year and was promoted to Full time Electrical closer.
- Focus on delivering excellent customer service and acquiring knowledge in all areas of the store.
- Received recognition for
- Built and maintained strong relationships with peers and management to drive team success.
Commercial Real Estate Broker
Mondo Management
09.2004 - 08.2013
- Developed, sold and leased property for small retail strip malls across the metro area.
- Developed relationships with small business owners and guided them through the leasing process.
- "Networked" and developed strong relationships with other Leasing agents, lenders, and investors to provide exposure of clients properties.
Education
Completion -
DS Advanced Develpoment
MN08.2021
Real Estate Broker License -
Pro Source
Bloomington, MN06.2004
High School Diploma -
Jefferson High School
Bloomington, MN06.1986
Skills
- Effective relationship management
- Fostering associate growth
- Eagerness to acquire new skills
- Consistent customer service
- Proficient in problem resolution
- Effective team leadership
- Decision-making
- Task delegation
- Staff development
- Project planning
Accomplishments
- Achieved an "Executive Homer award" from the company CEO, Ted Decker for "Store Standards execution" leading our opening team to execute new standards for merchandising and store presentation, with the focus on "seeing the store through the customers eyes"
Timeline
Customer Experience Manager
Home Depot
01.2022 - Current
Department Supervisor
Home Depot
08.2018 - 01.2022
Associate
Home Depot
04.2014 - 08.2018
Commercial Real Estate Broker
Mondo Management
09.2004 - 08.2013
Real Estate Broker License -
Pro Source
High School Diploma -
Jefferson High School
Completion -
DS Advanced Develpoment
Education and Training
other,other,other