Steven Gerring
Buffalo
Summary
Dynamic Owner/Operator at Quality Car Wash Operations LTD, recognized for enhancing customer satisfaction through innovative service strategies and exceptional problem-solving skills. Proven leadership in training staff and optimizing operations, resulting in improved efficiency and profitability. Skilled in mechanical maintenance and fostering teamwork, contributing to a positive work environment and high employee retention.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Quality Car Wash Operations LTD
06.2001 - 12.2022
- Managed daily operations to ensure high-quality car wash services.
- Trained staff on equipment usage and safety protocols.
- Developed customer service strategies to enhance client satisfaction.
- Oversaw inventory management, ensuring optimal supply levels for operations.
- Implemented process improvements to increase efficiency in washing procedures.
- Monitored financial performance and adjusted budgets accordingly.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Education
High School Diploma -
Maple Lake High School
Maple Lake, MNSkills
Leadership
Professionalism
Teamwork
Customer Service
Problem Solving
Critical Thinking
Mechanical
Timeline
Owner/Operator
Quality Car Wash Operations LTD
06.2001 - 12.2022
High School Diploma -
Maple Lake High School