Steven Henry
Saint Cloud
Summary
Results-driven Operations Manager with a proven track record in streamlining processes and enhancing team performance. Expertise in staff training, performance management, and employee relations, leading to improved operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Crothall Healthcare Inc.
Saint Cloud, MN
02.2016 - Current
- Oversaw budgeting processes, aligning operational goals with organizational financial objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Coordinated resource allocation for projects, maximizing utilization of personnel and equipment.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Facilitated communication between management and staff to promote a collaborative work environment.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Assistant Store Manager
Walmart
Crookston, MN
2014 - 2015
- Led daily store operations, ensuring adherence to company policies and procedures.
- Trained and developed staff in customer service techniques and sales strategies.
- Implemented visual merchandising standards to enhance product visibility and appeal.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Managed employee schedules, optimizing labor costs while maintaining service levels.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Zone Merchandise Supervisor
Walmart
Little Falls, MN
2012 - 2014
- Oversaw merchandise presentation to align with company standards and enhance customer experience.
- Trained and mentored team members on inventory management and merchandising techniques.
- Analyzed sales data to optimize product placement and drive revenue growth.
- Collaborated with cross-functional teams to ensure accurate stock levels and minimize shrinkage.
- Analyzed sales data to identify trends and recommend adjustments to merchandising strategies accordingly.
- Successfully managed a diverse team of associates, fostering a positive work environment and encouraging professional growth.
Education
Associate of Science - Business Management
Rasumssen College
Saint Cloud, MNSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Staff management
- Performance management
- Policies and procedures implementation
- Employee relations and conflict resolution
Timeline
Operations Manager
Crothall Healthcare Inc.
02.2016 - Current
Assistant Store Manager
Walmart
2014 - 2015
Zone Merchandise Supervisor
Walmart
2012 - 2014
Associate of Science - Business Management
Rasumssen College