Derek Nixon
Minneapolis
Summary
Results-driven logistics professional with strong communication and problem resolution skills. Experienced in overseeing operations, optimizing processes, and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Operations Lead
Coyote/RXO
Minneapolis
10.2024 - Current
- Oversaw daily operations to ensure efficiency and productivity in logistics processes.
- Facilitated communication between departments to address issues and optimize operations.
- Addressed and resolved customer complaints to maintain positive relationships.
Customer Operations Representative
Coyote Logistics LLC
Minneapolis
03.2022 - 10.2024
- Managed customer inquiries across phone, email, and chat to ensure timely resolution.
- Provided clear information on shipping and delivery processes to enhance customer understanding.
- Delivered exceptional support and professionalism to each customer, reinforcing company commitment to service excellence.
Carrier Sales
Coyote Logistics LLC
Minneapolis
08.2020 - 03.2022
- Coordinated transportation logistics with carriers to optimize communication.
- Monitored shipment status and resolved transportation issues to maintain service continuity.
- Managed freight shipments to ensure on-time delivery for clients.
Education
Bachelor of Science - Marketing
Saint Cloud State University
Saint Cloud05-2020
Skills
- Customer relationship management
- Operations management
- Supply chain management
- Logistics coordination
- Process optimization
- Data analysis
- Team leadership
Timeline
Customer Operations Lead
Coyote/RXO
10.2024 - Current
Customer Operations Representative
Coyote Logistics LLC
03.2022 - 10.2024
Carrier Sales
Coyote Logistics LLC
08.2020 - 03.2022
Bachelor of Science - Marketing
Saint Cloud State University