STEVEN VALENTO
Vadnais Heights
Summary
Results-driven Business Systems Analyst with 20+ years of experience in healthcare IT, a proven track record of optimizing business processes and delivering technology solutions. Skilled in requirements gathering, process documentation, and system testing, with extensive experience in application support and system upgrades. Skilled at bridging the gap between business needs and technical solutions to drive strategic initiatives and maximize business outcomes. Seeking to leverage expertise in a Senior Business Analyst role to lead transformative projects and deliver measurable results.
Overview
25
25
years of professional experience
Work History
Assc Bus Systems Analyst
Optum Insight
01.2024 - 11.2025
- Supported Allina Health Systems across multiple platforms: Rightfax, Tririga, Cleartance, Service Now
- Conducted functional testing and validation of software applications to ensure alignment with business and technical requirements
- Developed and maintained system design procedures, test plans, and quality documentation
- Provided technical guidance on system implementations and enhancements, contributing to improved operational efficiency
- Collaborated with cross-functional teams to troubleshoot layout issues and ensure compliance with client specifications
Business Analyst Intermediate
Allina Health Systems
01.2007 - 01.2024
- Delivered business analysis support for healthcare systems including NaviCare, Mainspring, Healthtouch
- Led training initiatives for new software tools, enhancing user adoption and system utilization
- Partnered with internal stakeholders to gather requirements and document business processes
- Supported system upgrades and testing, ensuring seamless transitions and minimal disruptions
Business Analyst (Consultant)
Computer Aid, Inc.
01.2004 - 01.2007
- Supported Allina Health Systems across multiple platforms: VitalWorks, Eclipsys SCD/SRM
- Provide Business Analysis support to Allina Health Systems
- Prepare technical documentation (procedural, training, etc.)
- Be able to identify user needs and recommend solutions
- Communicate professionally and effectively with vendors
Client Support Analyst
Cerner formally VitalWorks
01.2001 - 01.2004
- Provided 2nd-level hardware/software support via phone and remote tools
- Delivered technical assistance to clients and internal teams
- Tested product scenarios to identify and resolve recurring issues
- Advised teammates and management on support strategies
Education
Network Support Specialist -
Globe College
Minnesota09.2000
Skills
- Analysis & Support: Business Process Analysis, Requirements Gathering, Systems Analysis
- IT Support: End User Support, Troubleshooting, Application Support, System Upgrades
- System Testing & Validation
- Technical Documentation
- Stakeholder Communication
- Proficient in MS Word, Excel, OneNote, Teams and PowerPoint
Timeline
Assc Bus Systems Analyst
Optum Insight
01.2024 - 11.2025
Business Analyst Intermediate
Allina Health Systems
01.2007 - 01.2024
Business Analyst (Consultant)
Computer Aid, Inc.
01.2004 - 01.2007
Client Support Analyst
Cerner formally VitalWorks
01.2001 - 01.2004
Network Support Specialist -
Globe College