Storm Draayer
Austin
Summary
Versatile and dynamic, with a proven track record at Federal Express Corporation, I excel in problem-solving and team leadership. Demonstrated success in ramp service and customer satisfaction, I led my team to success during peak in 2023, showcasing adaptability and a commitment to safety and efficiency. I will always ensure my teams success before my own.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Federal Express Corporation
08.2018 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Demonstrated operational knowledge by helping develop and execute plans for an ever-changing environment.
- Demonstrated leadership capability by stepping up as "pseudo-manager" to lead my team to success during the peak of 2023.
- Scheduled meetings with our Split Engineer to solve issues with cargo to ensure timely delivery.
Pizza Maker
Casey General Store
04.2016 - 10.2016
- Ensured all food was prepared for rotation before food in the warmer reached expiry.
- Worked with Shift Manager to come up with plans for providing lunch for nearby glass factory.
- Learned as many skills in the field to be as flexible as they needed me to be.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
Education
GED -
Hawthorne Education Center
Rochester, MN07-2019
Skills
- Problem-solving
- Loading and unloading
- Willing to learn
- Team collaboration
- Aircraft marshalling
- Ramp security
- Workload management
- Attention to safety
- Ramp service
- Customer service
- Team leadership
Accomplishments
- Promoted after just 10 months of hire date due to outstanding job performance.
- Supervised team of 10-15 staff members.
- Identified issue with aircraft ULD locks before shutting Main Cargo Door as the load crew disembarked, saving FedEx thousands.
- Have been "Acting Manager" during the PM operations over the years while our manager is on vacation, sick, etc.
- Have stopped multiple pieces of hazardous material from being loaded onto the plane. Including stopping 8, 8 ounce bottles of 98% ethanol from reaching the sort. Twice.
Timeline
Ramp Agent
Federal Express Corporation
08.2018 - Current
Pizza Maker
Casey General Store
04.2016 - 10.2016
GED -
Hawthorne Education Center
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