Open To Work
Sumin Choi
Minneapolis
Summary
Hospitality professional with 6+ years of leadership and customer service experience in high-volume environments. Known for delivering exceptional service, staying calm under pressure, and ensuring guest comfort and safety. Strong team player with excellent communication skills, eager to provide a positive and secure in-flight experience.
Overview
8
8
years of professional experience
Work History
Server
Kado No Mise
Minneapolis, MN
04.2025 - 02.2026
- Delivered personalized fine-dining service in a Michelin-level omakase environment, guiding guests through multi-course chef-curated menus.
- Explained seasonal ingredients, preparation methods, and chef selections to enhance guest experience.
- Coordinated closely with sushi chefs to manage course timing and ensure seamless service flow.
Bartender
Gori Gori Peku
Minneapolis, MN
08.2025 - 02.2026
- Contributed to a premium hospitality experience by crafting Japanese-inspired cocktails and providing expert guidance on whiskey and beverage selections.
- Demonstrated strong product knowledge across whisky, sake, wine, and spirits to guide guest selections.
- Supported consistent service quality across bar and omakase dining spaces through cross-team coordination.
- Upheld fine-dining standards for presentation, service etiquette, and guest engagement.
Host
Sanjusan
Minneapolis, MN
09.2025 - 02.2026
- Managed guest check-in and seating flow in a high-volume, upscale dining environment. Coordinated reservations, waitlists, and table assignments to optimize service efficiency and guest experience.
- Served as the first point of contact, delivering warm, professional hospitality to diverse guests.
- Communicated closely with servers and management to ensure smooth table turnover and balanced service load.
Shift Supervisor
Starbucks
Minneapolis, MN
07.2024 - 04.2025
- Led on-shift operations while actively working as a barista to support high-volume service.
- Prepared espresso-based beverages and customized drinks to Starbucks quality standards during peak hours.
- Supervised and supported baristas to maintain the speed of service, drink accuracy, and customer satisfaction.
- Managed cash handling, POS reconciliation, and opening/closing procedures with accuracy.
Barista
M Food Co. Starbucks Coffee
Minneapolis, MN
09.2022 - 05.2024
- Prepared high-quality beverages with consistent techniques and attention to detail.
- Maintained the cleanliness and organization of workstations to enhance efficiency.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Trained new baristas on beverage preparation, equipment usage, and company standards.
Shift Leader
Caribou Coffee
Bloomington, MN
08.2019 - 02.2024
- Coordinated shift deployment, break schedules, and task assignments to ensure smooth workflow.
- Resolved customer issues and operational challenges in real time to uphold service standards.
- Trained and coached baristas on beverage preparation, customer service, and safety protocols.
- Created a satisfying experience of the company based on understanding the needs of individual customers.
Cashier
Great Steak
Edina, MN
05.2018 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Resolved customer inquiries and complaints with professionalism.
Education
Bachelor of Science - Graphic Design
University of Minnesota
Minneapolis, MN05.2026
Associate of Arts - Design
Normandale Community College
Minneapolis, MN05.2022
High School Diploma -
Edina High School
05.2019
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Guest relations
- Adobe Illustrator
- Adobe InDesign
- Figma
- Procreate
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Host
Sanjusan
09.2025 - 02.2026
Bartender
Gori Gori Peku
08.2025 - 02.2026
Server
Kado No Mise
04.2025 - 02.2026
Shift Supervisor
Starbucks
07.2024 - 04.2025
Barista
M Food Co. Starbucks Coffee
09.2022 - 05.2024
Shift Leader
Caribou Coffee
08.2019 - 02.2024
Cashier
Great Steak
05.2018 - 02.2019
Bachelor of Science - Graphic Design
University of Minnesota
Associate of Arts - Design
Normandale Community College
High School Diploma -
Edina High School
The President's Volunteer Award
- Awarded the President’s Volunteer Service Award for 2 years of service as a Taekwondo assistant instructor at Chang’s Yong-In Martial Arts, supporting student training, discipline, and skill development while mentoring youth in a structured environment.