Sundus Munassar
Saint Paul
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
1
1
Language
14
14
years of professional experience
Work History
Administrative Assistant
Kennedy High School
Bloomington
10.2023 - Current
- Coordinated administrative tasks for faculty and staff throughout the school year.
- Managed scheduling for meetings, events, and parent-teacher conferences.
- Maintained accurate student records using school management software.
- Communicated with parents regarding student progress and school events.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Customer Service Specialist
IKEA
Bloomington
07.2021 - 10.2023
- Described product highlights and benefits to help guide purchasing decisions.
- Carried out opening and closing functions to meet operational needs, underpinning strong customer service.
- Reinforced established quality control standards, and followed procedures for optimal customer interactions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely, on-point solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Collected customer feedback, and made process changes to exceed customer satisfaction goals.
- Reinforced established quality control standards, and followed procedures for optimal customer interactions.
Support Services
Thomas Allen Inc.
Minneapolis
09.2018 - 10.2023
- Coached clients through day-to-day work and complex problems.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional, and social support.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Maintained a record of daily individual activities, behaviors, and pertinent incidents for patient analysis and assessment.
- Evaluated client progress toward established annual and quarterly goals.
- Assessed previous resolutions to uncover deficiencies in coverage, and develop improvements.
- Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
- Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
Direct Support Professional
Legacies LLC
02.2021 - 04.2022
- Monitored progress and documented patient health status changes to keep the care team updated.
- Developed rapport to create a safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion, and injury recovery.
- Provided clients with recommendations to community resources.
- Performed client assessments and developed treatment plans.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies, and adopt intuition when making decisions.
Lead Trainer/Photo Lab
Walmart
09.2015 - 04.2019
- Selected training aids, demonstration models, computer tutorials, and reference works to use in classroom.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
Activity Planner
My Care Inc.
11.2016 - 05.2018
- Designed a wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Developed and led intergenerational activities to encourage the mental agility of patients.
- Networked with community organizations and leaders for volunteer opportunities, and cooperative engagements.
- Supervised activities assistant and conducted performance evaluations.
- Designed enjoyable and innovative, customized training programs based upon fitness goals.
- Maintained individual child records, program records, and completed various reports.
- Carried out day-to-day duties accurately and efficiently.
Teacher Assistant
Society Of Boston Cultural Center
01.2013 - 01.2015
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Promoted physical, mental and social development using classroom games and activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Education
Associate of Arts - Family And Child Specialist, AS
Dakota County Technical College
Rosemount, MN05.2022
Skills
- Administrative support
- Data entry
- Communication skills
- Detail orientation
- Team collaboration
- Meeting logs management
- Confidential document control
- Senior leadership support
- Microsoft Suite
- Customer service
- Calendar management
- Meeting coordination
Languages
Arabic
Native/ Bilingual
Timeline
Administrative Assistant
Kennedy High School
10.2023 - Current
Customer Service Specialist
IKEA
07.2021 - 10.2023
Direct Support Professional
Legacies LLC
02.2021 - 04.2022
Support Services
Thomas Allen Inc.
09.2018 - 10.2023
Activity Planner
My Care Inc.
11.2016 - 05.2018
Lead Trainer/Photo Lab
Walmart
09.2015 - 04.2019
Teacher Assistant
Society Of Boston Cultural Center
01.2013 - 01.2015
Associate of Arts - Family And Child Specialist, AS
Dakota County Technical College