Susan Baue
Circle Pines
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Center for Inclusive Child Care
06.2022 - Current
- Provides administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Coordinates logistics for off-site meetings/conferences such as venue selection, catering, arranging audio-visual equipment, and managing attendee registrations
- Oversees website email inbox, forwarding emails to appropriate persons in a timely manner
- Handles all bulk mailings, ordering materials, packaging and scheduling mail pickup
- Works with HR in keeping employee files to date
- Organizes office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Monitores office supplies inventory, ensuring availability of essential items without overstocking.
Customer Service Representative, Commercial & Personal Lines Insurance
Spectrum Insurance Group
10.2018 - 03.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Submitted insurance claims for clients with both commercial and personal insurance policies
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Completed customer applications and updated records to reflect current information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
District Office Manager
Wisconsin Conference of the United Methodist Church
01.2013 - 12.2018
- Oriented three new District Superintendents to office policies and procedures.
- Oversaw and managed budgets of $8,000 each for the North Central and North West districts.trict confidentiality rules.
- Oversaw and managed budgets of $8,000 each for the North Central and North West districts.
- Prepared materials, arranged meeting space, tracked registration and coordinated travel plans for district conferences, workshops and trainings in the North Central and North West districts.
- Scheduled yearly reviews of 90 pastors and 110 church conferences for the North Central and North West districts.
- Managed the daily calendars of two District Superintendents.
- Data entry of year-end financial forms for 110 churches, including salary information of 90 pastors.
- Prepared all appointment letters/documents detailing salary and benefits information for all newly appointed pastors in the North Central and North West districts.
- Prepared and submitted Employee Eligibility Verification Department of Homeland Security forms for all newly hired pastors in the North West and North Central districts.
- Maintained the following: Database, Email list serves, Electronic and hard copy filing systems for pastor supervisory files and church financial forms.
Distant Education Coordinator
PESI Healthcare
01.2011 - 12.2012
- Set up distance education webinars and webcasts on company's website.
- Assembled distance education products in company bookstore/product website.
- Worked with seminar speakers in obtaining their materials for distance education programs.
- Assisted the marketing/products department in tracking expired products and continuing education products.
- Displayed products in BizVision website.
- Entered in-house seminars in computer system..
- Registered participants from in-house seminars in computer system.
- Reconciled speaker expenses.
Education
Property Casualty Insurance License -
Wisconsin
01-2022
Associate Degree - Data Processing
WITC
Superior, WI01.1982
Skills
- Microsoft Office Proficiency
- Administrative Support
- Front Desk Management
- Office Management
- Coordinating Events
- Customer service
- Accurate Data Entry
- Calendar management
Timeline
Administrative Assistant
Center for Inclusive Child Care
06.2022 - Current
Customer Service Representative, Commercial & Personal Lines Insurance
Spectrum Insurance Group
10.2018 - 03.2022
District Office Manager
Wisconsin Conference of the United Methodist Church
01.2013 - 12.2018
Distant Education Coordinator
PESI Healthcare
01.2011 - 12.2012
Property Casualty Insurance License -
Wisconsin
Associate Degree - Data Processing
WITC
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