Susan Chandler
White Bear Lake
Summary
Experienced medical assistant with a strong background in customer service, skilled in balancing administrative tasks and clinical duties to optimize patient care. Expertise in medical registration processes contributes to efficient client processing and satisfaction. Acknowledged for providing high-quality healthcare and fostering respectful collaboration in diverse environments.
Overview
17
17
years of professional experience
Work History
Registered Medical Assistant Technician
Allina Cancer Institute
Saint Paul
03.2022 - Current
- Assisted healthcare providers with patient examinations and treatments.
- Facilitated communication between patients and healthcare staff effectively.
- Prepared examination rooms with necessary instruments and supplies.
- Supported triage processes by assessing patient needs promptly.
- Coordinated appointments and follow-up visits for patients.
- Collected and processed laboratory specimens for testing.
- Provided emotional support to family members of critically ill or injured patients.
- Prioritized patient safety, satisfaction and clinical outcomes in day-to-day activities.
- Answered telephones, scheduled appointments and maintained records of patient visits.
- Adhered to HIPAA privacy standards when handling confidential patient information.
Registered Medical Assistant
MN Oncology
Coon Rapids
07.2016 - 09.2021
- Assisted physicians with patient examinations and medical procedures.
- Communicated effectively with patients to address their concerns and needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Phlebotomist
Anoka Treatment Center
Anoka
06.2009 - 06.2016
- Collected blood samples from patients following strict safety protocols.
- Prepared specimens for laboratory testing and analysis.
- Maintained accurate records of patient information and procedures.
- Collaborated with medical staff to streamline sample processing workflows.
- Managed inventory of supplies and equipment for daily operations.
Education
Graduate Certificate - Medical Laboratory Science
Everest College
Mesa, AZ09-2008
Skills
- Patient triage and scheduling
- EHR management and clinical documentation
- Laboratory specimen handling
- Customer service and problem solving
- Attention to detail and emotional intelligence
- Team collaboration and healthcare software utilization
- CPR certification
- Microsoft Word proficiency
- Typing speed of 40 WPM
Affiliations
Foster Parent for AIFACS
References
References available upon request.
Timeline
Registered Medical Assistant Technician
Allina Cancer Institute
03.2022 - Current
Registered Medical Assistant
MN Oncology
07.2016 - 09.2021
Phlebotomist
Anoka Treatment Center
06.2009 - 06.2016
Graduate Certificate - Medical Laboratory Science
Everest College