Susan Gruber
Saint Cloud
Summary
15+ years of experience in health care. I am a dependable self-starter with motivation to complete tasks in a timely and accurate manner. Excellent interpersonal communication skills, and enable multitasking skills independently as well as working with others.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deli Team Lead
Coborns
08.2025 - Current
- Supervised deli operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented new food preparation procedures, enhancing quality and consistency of products.
Medical Billing Representative
Meduit RCM
10.2024 - 02.2026
- Medical billing
- Customer contact via phones
- Establish payment plans
- Collect payments
- Managed billing inquiries and resolved discrepancies to ensure accurate claim processing.
- Reviewed patient accounts for accuracy, ensuring compliance with regulatory guidelines.
Phlebotomist
Phlebotomist
05.2024 - 10.2024
- Driving to various locations to meet donors
- Maintained accurate records of patient interactions and specimen collection for laboratory analysis.
- Implemented process improvements to enhance efficiency in specimen processing workflows.
- Collaborated with healthcare teams to ensure timely delivery of specimens for testing.
- Performed blood draws using various techniques while ensuring patient comfort and safety.
Scheduling Assistant
St Cloud ORTHOPEDIC ASSOCIATES
06.2022 - 05.2024
- Coordinated appointment scheduling for patients, optimizing clinic workflow and resource allocation.
- Managed patient communications, ensuring timely responses and enhancing overall satisfaction.
- Schedule specialty appointments for patients.
- Fax pertinent records
- Take daily phone calls from patients/clinics
- Work out of our daily work ques/Epic system
- Resolves pre-certification, registration and case related concerns prior to patients appointment
- Work closely with the Doctors
- Enter referrals and documents communications and actions and other data in the information system
- Pre visit planner. Get charts ready for the providers.
- Enter in all insurance information
Referral Care Coordinator
iSpine Pain Physicians
06.2021 - 06.2022
- Coordinated patient care plans, ensuring timely follow-ups and communication among medical teams.
- Managed scheduling for consultations and procedures, optimizing clinic workflow and resource allocation.
- Take incoming calls from patient
- Enter referrals and documents communications and actions and other data in the information system
- Call patients to schedule
- Collect incoming medical records/file records
- Resolves pre-certification, registration and case related concerns prior to patients appointment
- Experience with work comp/auto cases
Referral Assistant
CentraCare Health
11.2011 - 05.2021
- Schedule specialty appointments for patients.
- Fax pertinent records
- Take daily phone calls from patients/clinics
- Work out of our daily work ques/Epic system
- Resolves pre-certification, registration and case related concerns prior to patients appointment
- Work closely with the Doctors
- Enter referrals and documents communications and actions and other data in the information system
- Scheduled imaging procedures for patients
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted healthcare professionals by managing administrative tasks and maintaining accurate patient records.
CNA - Certified Nursing Assistant
CentraCare Health
10.2006 - 11.2011
- Taking care of the residents daily tasks
- Daily charting
- Providing great patient care
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Delivered compassionate patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
Education
Associate's degree - Health information
Rasmussen College
Saint Cloud, MN06.2011
Skills
- Medical Records (6 years)
- Medical Terminology (10 years)
- Insurance Verification (7 years)
- HIPAA (10 years)
- Hospital Experience (4 years)
- ICD-10
- Phone Etiquette (10 years)
- Medical Office Experience (10 years)
- Patient Care (10 years)
- EMR Systems (10 years)
- Epic (10 years)
- Medical Scheduling (10 years)
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
Certification
CNA
Timeline
Deli Team Lead
Coborns
08.2025 - Current
Medical Billing Representative
Meduit RCM
10.2024 - 02.2026
Phlebotomist
Phlebotomist
05.2024 - 10.2024
Scheduling Assistant
St Cloud ORTHOPEDIC ASSOCIATES
06.2022 - 05.2024
Referral Care Coordinator
iSpine Pain Physicians
06.2021 - 06.2022
Referral Assistant
CentraCare Health
11.2011 - 05.2021
CNA - Certified Nursing Assistant
CentraCare Health
10.2006 - 11.2011
Associate's degree - Health information
Rasmussen College