Summary
Overview
Work History
Education
Skills
Timeline
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Susan Pream

Coon Rapids

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and minimizing cash discrepancies. Skilled in inventory management and conflict resolution, fostering a productive work environment while ensuring compliance with safety regulations.

Overview

7
7
years of professional experience

Work History

Shift Leader

Walgreens
04.2019 - Current
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Monitored NPS scores and responded promptly to customer complains to ensure customer satisfaction.

Department Manager

Walmart
10.2018 - 04.2019
  • Set up displays of merchandise to market new products to customers.
  • Managed store signage for weekly/monthly promotions
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Managed product resets to optimize store layouts and enhance customer experience.

Education

Master of Management -

Walmart University

Skills

  • Customer service expertise
  • Cash handling
  • Team leadership
  • Innovative problem resolution
  • Effective conflict resolution
  • POS system operation
  • Safety processes and procedures
  • Inventory counts
  • Shift paperwork completion
  • Shift scheduling
  • Operational efficiency management
  • Equipment troubleshooting

Timeline

Shift Leader

Walgreens
04.2019 - Current

Department Manager

Walmart
10.2018 - 04.2019

Master of Management -

Walmart University

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Susan Pream