Susan Ramsey
Circle Pines
Summary
Experienced with property transactions, client consultations, and market research. Utilizes effective communication skills to build client relationships and close deals efficiently. Track record of leveraging negotiation tactics and industry knowledge to achieve client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Real Property Management Viking
09.2024 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
REALTOR
Edina Realty
09.2022 - 05.2025
- Continued CE classes to maintain my RE license while being a referring agent during my time at Edina
Property Manager
EIG Property Management
07.2023 - 09.2024
- I am a property manager for 7 properties with 252 units, initially 14 properties with 450 units. I started as a field assistant property manager and quickly promoted to Property Manager in October, 2023
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
REALTOR
Keller Williams Classic Realty
09.2021 - 09.2022
- Buyer/seller representative, able to negotiate for the best interest of my client. During my time I sold $1.13M in real estate.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
Parts Counter Person
Honda
06.2019 - 03.2020
- I looked up and ordered parts, billed parts and labor, communicated with advisors and technicians, and provided customer care as needed.
Resident Assistant
Ecumen Seasons At Apple Valley
09.2016 - 05.2019
- Provided care for elders such as active daily living needs, assisted with ambulation, took vitals, administered medication, communicated with coworkers and nurses, and cared for bodies as needed.
Store Manager
AutoZone
01.2012 - 01.2016
- Supervised employees, inventory management, customer care, responsible for all tills, create sales goals, communicate with coworkers and superiors.
Education
Real Estate certificate - Real Estate Salesperson
The CE Shop
Online09.2021
Business Management and Economics - Double Major
Hamline University
06.2006
Nursing - undefined
Inver Hills Community College
12.2004
Skills
- Supervisor
- Customer Service
- Up-to-date with FHA
- Approve applications
- Issue Lease Violations
- Communication
- Property management software called Buildium and Appfolio
- Microsoft Docs and excel
- Research Vendors
- Coordinate events
- Update ledgers
- Showings and inspections
- Cold calling customers/prospects
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Property management
- Staff management
- Property inspections
- Onsite tours
- Housing regulations
- Application process proficiency
- Policy enforcement
- Records management
- Appointment scheduling
- Property inspection
- Business processes and procedures
- Showing and leasing of units
Accomplishments
- Mother & Grandmother
- Associates in Arts Degree
- Certified Nursing Assistant Degree
- Real Estate Degree
Certification
- Real Estate Salesperson License - September 2021
- Property Management Training - July 2023-Present
Timeline
Assistant Property Manager
Real Property Management Viking
09.2024 - Current
Property Manager
EIG Property Management
07.2023 - 09.2024
REALTOR
Edina Realty
09.2022 - 05.2025
REALTOR
Keller Williams Classic Realty
09.2021 - 09.2022
Parts Counter Person
Honda
06.2019 - 03.2020
Resident Assistant
Ecumen Seasons At Apple Valley
09.2016 - 05.2019
Store Manager
AutoZone
01.2012 - 01.2016
Business Management and Economics - Double Major
Hamline University
Nursing - undefined
Inver Hills Community College
Real Estate certificate - Real Estate Salesperson
The CE Shop
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