Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Rode

Eagan

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

27
27
years of professional experience

Work History

Shopper/Delivery Driver

DoorDash
Eagan
10.2021 - Current
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Identified customer needs by asking questions and advising on best solutions.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Implemented feedback from clients to continuously improve service and client satisfaction.

Head Cashier

Salvation Army Thrift Store
Burnsville
12.2010 - 03.2020
  • Welcomed customers, offering assistance to help find store items.
  • Trained new cashiers on proper use of registers and store policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers with locating items within the store when requested.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Processed refunds and exchanges according to company policy.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted and balanced cashier drawers.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.

Server

Bakers Square Restaurant & Bakery
Eagan, Burnsville, And West St.Paul
05.2007 - 08.2009
  • Informed customers of daily specials and signature menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stocked service areas with supplies during slow periods.
  • Worked effectively in team environments to make the workplace more productive.

Server

Applebees, Black Bear Diner
Apple Valley
03.1998 - 10.2004
  • Informed customers of daily specials and signature menu items.
  • Took orders from customers accurately and in a timely manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Delivered food orders promptly and courteously.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Park Senior High
Cottage Grove, MN
06-1984

Skills

  • Time management
  • Problem solving
  • Cash handling
  • Multitasking capacity
  • Serve customers

Timeline

Shopper/Delivery Driver

DoorDash
10.2021 - Current

Head Cashier

Salvation Army Thrift Store
12.2010 - 03.2020

Server

Bakers Square Restaurant & Bakery
05.2007 - 08.2009

Server

Applebees, Black Bear Diner
03.1998 - 10.2004

High School Diploma -

Park Senior High

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Susan Rode