Open To Work
Susan Schumacher
Hutchinson
Work Preference
Summary
Detail-oriented individual with experience in customer service and financial analysis. Known for strong compliance adherence and operational efficiency, ready to leverage skills to enhance sales processes and customer engagement.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Home Source Appliance
Hutchinson
08.2025 - 01.2026
- Guided customers in selecting appliances tailored to their specific needs.
- Assisted customers in selecting appliances that meet their needs.
- Demonstrated product features to enhance customer understanding.
- Managed inventory levels and organized merchandise displays effectively.
Associate
Town and Country Co-op
Cooperstown
08.2023 - 06.2024
- Assisted customers with inquiries and provided exceptional service throughout their visit.
- Processed customer transactions efficiently and accurately at the retail location.
- Managed cash register operations, ensuring proper cash handling and security protocols.
- Communicated effectively with management regarding operational issues or customer feedback.
- Learned roles of other departments to provide coverage and keep store operational.
Mortgage Loan Processor
Bank of England/Congressional Bank
Edina
01.2017 - 08.2019
Mortgage Loan Processor
KBHS Home Loans-Contract Remote
Remote
07.2018 - 01.2019
- Reviewed loan applications for accuracy and completeness.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Communicated with underwriters to clarify loan requirements.
- Assisted borrowers in understanding loan products and terms.
- Maintained organized records of loan applications and status updates.
- Ensured compliance with federal and state lending regulations.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers.
- Evaluated financial statements and contacted institutions and customers to clarify details.
Mortgage Loan Officer
Signal Financial Federal Credit Union
Kensington
10.2005 - 06.2016
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Educated customers on various aspects of mortgage financing options available.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Negotiated terms and conditions of loan agreements with borrowers.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
- Developed and implemented strategies to meet monthly loan targets.
- Conducted comprehensive financial analyses to assess borrower's ability to repay.
Mortgage Loan Processor
The Money Store Mortgage
Education
Biological and Physical Sciences
University of MD
High School Diploma -
Ponderosa High School
Parker, COSkills
- Product demonstration
- Customer relationship management
- Financial analysis
- Compliance adherence
- Inventory management
- Transaction processing
- Negotiation tactics
- Market analysis
- Team collaboration
- Time management
- Attention to detail
- Problem resolution
- Effective communication
Timeline
Sales Associate
Home Source Appliance
08.2025 - 01.2026
Associate
Town and Country Co-op
08.2023 - 06.2024
Mortgage Loan Processor
KBHS Home Loans-Contract Remote
07.2018 - 01.2019
Mortgage Loan Processor
Bank of England/Congressional Bank
01.2017 - 08.2019
Mortgage Loan Officer
Signal Financial Federal Credit Union
10.2005 - 06.2016
Mortgage Loan Processor
The Money Store Mortgage
Biological and Physical Sciences
University of MD
High School Diploma -
Ponderosa High School