Susannah Kinde
Rogers
Summary
Outgoing and dedicated to giving customers the best experience possible, while being efficient and professional. I believe in connecting with the customer to promote a level of trust and friendship. With acute attention to small details, I'll always strive to go the extra mile for not only the client, but also the employer. Dedicated professional with proven customer assistance and consultation skills. Known for reliability and organizational abilities that enhance customer experiences and streamline operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Obgyn West
Minnetonka
05.2025 - Current
- Managed customer inquiries through phone, email, and chat channels.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Collected and verified insurance information from patients.
- Assisted patients with forms and documentation requirements.
- Organized office supplies and maintained a tidy reception area.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
Salon Front Desk Lead
Salon Adagio
Rogers
08.2023 - 04.2025
- Supervised front desk operations and managed staff schedules.
- Trained new employees on customer service protocols and software usage.
- Maintained accurate records of guest reservations and transactions.
- Monitored inventory of front desk supplies and ordered when necessary.
- Resolved customer complaints in a timely manner.
- Responded promptly to all emails or phone calls from customers.
Bridal Consultant
Amelishan Bridal
Menomonee Falls
12.2021 - 11.2022
- Provided personalized consultations to understand client preferences and requirements.
- Educated clients on fabrics, styles, and trends in the bridal fashion industry.
- Collaborated with team members to create an inviting store atmosphere for clients.
- Maintained cleanliness and organization of the showroom and fitting rooms.
- Handled customer inquiries and resolved concerns with professionalism and care.
- Steamed gowns and assisted brides in choosing flattering and fitting pieces.
- Provided customer service to ensure that customers were satisfied with their purchases.
- Scheduled appointments for prospective brides who wished to view collections or try on dresses.
- Stayed up-to-date on product knowledge through training sessions held by vendors.
- Consulted with brides to understand their vision and preferences.
- Provided exceptional customer service to ensure a memorable experience.
- Educated customers on product features, benefits, warranties.
Waitress
Crave Bistro
Campbellsport
07.2020 - 11.2022
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Cleared table and bussed dishes to allow for quick setups.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Relayed orders and special requests to cooks.
Floral Designer
Heartfelt Flowers And Gift Shop
Lomira
08.2015 - 11.2022
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Managed flower shop online and social media's presence
- Designed as well completed store resets and new product displays that are not only pleasing to the eye but effective.
Skills
- Team collaboration
- Retail sales expertise
- Customer assistance and consultations
- Relationship building
- Reliability and trustworthiness
- Organizational skills
- Merchandising strategies
- Communication skills
- Creative thinking
- Adaptability and flexibility
- Sales and marketing strategies
- Visual merchandising
Timeline
Customer Service Representative
Obgyn West
05.2025 - Current
Salon Front Desk Lead
Salon Adagio
08.2023 - 04.2025
Bridal Consultant
Amelishan Bridal
12.2021 - 11.2022
Waitress
Crave Bistro
07.2020 - 11.2022
Floral Designer
Heartfelt Flowers And Gift Shop
08.2015 - 11.2022