Suzanne Shanklin

• Orient and welcome new providers to the site.
• Coordinate with vendors regarding, internet, water and repairs. and communicate site supply needs to the Site Operations Supervisor.
• Ensures organization and cleanliness in common spaces.
• Communicate with building management regarding issues or safety concerns.
• Enhance site communication and ensure general correspondence and reminders are circulated to site colleagues.
• Fosters culture at the site by coordinating social events.
• Participates in quarterly site audits.

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• Collaborate with multidisciplinary teams for comprehensive client care and treatment planning.
• Improve client progress by conducting thorough assessments and tailoring treatment plans to individual needs.
• Integrate mindfulness-based approaches into therapy sessions to promote relaxation, stress reduction, and greater emotional awareness.
• Employ trauma-informed therapeutic practices to support clients in processing and healing from past traumatic experiences.
• Design art therapy sessions and programs to meet client's goals or objectives.

• Taught diverse groups in both Spanish and English.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Created and managed social media page to promote class schedule, pricing and other information.
• Reduced chronic pain for clients through targeted therapeutic yoga practices and adjustments.
• Empowered clients to develop home practice routines, enhancing their commitment to personal well-being and growth.
• Educated individuals on the importance of proper breathing techniques during practice to enhance relaxation and improve overall wellbeing.
• Facilitated trauma-sensitive yoga sessions to promote emotional healing and nervous system regulation in clients recovering from various forms of trauma.

• Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
• Delivered counseling services to families and couples dealing with familial issues.
• Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
• Conducted intake and assessments to formulate a treatment plan and manage client records.
• Effectively maintained caseload of 13 sessions per week using various holistic therapeutic interventions including bilateral stimulation, somatic tracking, IFS, CBT, mindfulness, narrative therapy, and expressive arts.

• Managed support services and fostered communication among Mentors, Parents, and Children.
• Managed caseload of 30 Match relationships between parents, children, and volunteers providing relationship and, community-based support.
• Adhered to established rules, ethical standards and codes of professional conduct conducive to positive working atmosphere.
• Recruited and interviewed, screened and trained new volunteers.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Worked with leadership staff and special committees to uphold the Big Brothers Big Sisters mission.

• Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
• Enhanced understanding with a variety of instructional approaches and classroom activities.
• Implemented lesson plans outlined by classroom teacher to educate students about key concepts
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
• Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.

• Collaborated with the DC to create yoga therapy sessions to help make progress towards patients goals.
• Designed and implement joint marketing plans with the DC.
• Created lectures with DC on mind-body connections and practical yogic approaches to the body.
• Booked clients for appointments, educate clients on payment plans.
• Designed customized client programs to meet individual wellness needs.

• Managed office inventory by restocking and placing purchase orders.
• Coached new employees on administrative procedures, company policies and performance standards.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Created and maintained physical and electronic filing systems of a thriving practice.

• Recruited and hired skilled language teachers for paid and volunteer positions.
• Developed and directed 4 month long training for ESL teachers.
• Observed 5-10 classes weekly of both paid and volunteer teachers and provide feedback.
• Translated conversations between Spanish and English speaking employees.
• Organized promoted and managed fund raising events.
• Trained teachers and volunteers, organized bi-weekly staff meetings.
• Managed daily operations while overseeing staff of teachers to foster cohesion between English language classes.

• Developed interesting and diverse group activities to engage daily classes of 50-200 students a day. .
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Encouraged cultural understanding and sensitivity between teachers.
• Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.