Suzzanne Wilhelm Orth
Forest Lake
Summary
Detail-oriented professional with 5+ years of experience in data analysis, coordination, and process improvement, seeking an entry-level Remote Data Collection Coordinator role. Proven ability to analyze complex data, streamline workflows, and manage documentation, demonstrated through roles in healthcare administration. Adept at utilizing critical thinking and problem-solving skills to ensure accuracy and efficiency. Eager to leverage organizational expertise and a strong commitment to compliance to support data collection initiatives and contribute to operational success.
Motivated accountant proficient in ms office and accounting software. Bringing several years of hands-on experience managing payroll functions and maintaining accounts payables. Independent and self-motivated team player possessing outstanding mathematics and analytical abilities.
Highly-skilled Human Resources Project Manager with background in strategic planning, employee engagement and regulatory compliance. Strong in developing and implementing HR initiatives that align with corporate strategy. Proven ability to improve efficiency and performance through leadership skills and process improvement strategies. Previously implemented successful HR programs that enhanced employee satisfaction and productivity.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Staffing Coordinator
Allina Health
Saint Paul
08.2023 - Current
- Orchestrated staffing schedules to optimize workforce allocation and meet dynamic operational needs.
- Directed onboarding processes for new hires, ensuring comprehensive compliance with organizational standards.
- Facilitated seamless communication between departments to enhance collaboration and reduce interdepartmental response times.
- Assessed staffing requests and provided strategic recommendations based on precise departmental requirements.
- Instituted process improvements that significantly increased efficiency in staffing operations and reduced overall turnaround times.
- Collaborated closely with various departments within the organization to address multifaceted workforce planning needs effectively.
- Procured daily per diem agency staff as necessitated by fluctuating demands.
- Documented staff assignments and accurately coded schedules to ensure timecard precision.
- Leveraged basic problem-solving skills to ascertain optimal staff allocation for meeting the immediate needs of units supported by the staffing office.
- Applied critical thinking skills to proactively anticipate staffing requirements for the areas supported by the staffing office.
- Served as a superuser for the new UKG program, providing support and training.
- Managed an average of approximately 60 incoming/outgoing calls, emails, and team messages daily from RNs, NAs, Managers, Supervisors, and House Supervisors.
- Utilized the electronic communication system to disseminate information regarding staffing changes, openings, and scheduling adjustments to staff.
- Interpreted and applied bargaining unit contracts to ensure adherence to staffing processes and policies.
- Forecasted future staffing needs utilizing applicable technology and predictive analytics.
- Reported daily staffing status to house supervisors and department leaders.
Provider Data Specialist
UnitedHealth Group / Optum Serve
Duluth
09.2020 - 02.2023
- Analyzed complex provider data discrepancies to ensure absolute accuracy and stringent compliance with regulatory standards.
- Spearheaded provider enrollment processes, significantly streamlining workflows for enhanced operational efficiency.
- Authored and maintained comprehensive documentation for provider data management protocols, establishing clear guidelines.
- Partnered with cross-functional teams to resolve intricate issues pertaining to provider information systems.
- Monitored continuous changes in healthcare regulations that impact provider data requirements, ensuring all updates were implemented promptly.
- Evaluated existing data management systems and recommended strategic enhancements to drive substantial operational improvements.
- Optimized data entry processes, leading to increased efficiency and a marked reduction in errors.
- Acted as a subject matter expert on the Provider Data Specialist team, offering expert guidance and support to colleagues.
- Assisted in the development of automated systems for improved provider data management, minimizing manual input errors.
- Executed complete load and maintenance of complex provider data requests as required for multiple networks.
- Handled an average of approximately 10 incoming calls, interview reports, emails, and Teams chats from clients daily.
- Supported the supervisor with daily analysis and operational tasks within the department.
- Ensured strict adherence to department and organizational policies.
- Fostered a positive and collaborative work environment within the department.
Certification Specialist
UnitedHealth Group
Duluth
08.2019 - 09.2020
- Designed and implemented robust certification processes to elevate operational efficiency across multiple teams.
- Facilitated cross-functional training sessions for staff, focusing on compliance and certification standards.
- Interpreted certification data to identify key trends, thereby improving the accuracy of reporting and strategic decision-making.
- Re-engineered certification workflows, reducing processing times through optimized procedures and efficient resource allocation.
- Reviewed medical records with meticulous attention to detail.
- Collaborated with 9-11 responders and survivors to facilitate access to necessary medical benefits.
- Initiated regular audits of certification documents, enhancing adherence to regulatory standards and minimizing errors.
- Consulted with subject matter experts to develop relevant and valid exam content for various certifications.
- Provided strategic insights on policy updates affecting certifications, guiding leadership decisions effectively.
- Liaised with internal and external stakeholders to acquire critical information concerning certifications.
Collection Agent
United Healthcare Group
Duluth
02.2017 - 08.2019
- Managed collections for outstanding accounts, ensuring strict compliance with all regulatory requirements.
- Formulated strategies to decrease delinquency rates by employing effective communication and advanced negotiation techniques.
- Mentored and trained junior agents on established best practices for collections and customer interactions.
- Analyzed account data to uncover trends, enabling targeted collection efforts and improving overall recovery rates.
- Conducted inbound and outbound calls to collection customers regarding overdue accounts.
- Negotiated and advised customers on appropriate actions to recover overdue payments.
- Coordinated with external legal counsel agencies.
- Researched and resolved customer issues and inquiries.
- Trained 20 agents and served as interim supervisor.
- Managed diverse issues and personalities daily, interacting with over 500 members weekly.
- Processed payments and applied them accurately to customer balances.
- Negotiated to secure full balance payments.
- Sustained a high volume of calls, meeting the demands of a busy and productive team environment.
- Achieved successful debt collection results through the strategic application of negotiation skills and the development of customized payment plans.
Accountant
ZMC Hotels
Duluth
07.2013 - 02.2017
- Managed financial records and transactions for hotel operations.
- Prepared monthly financial statements and reports for management review.
- Developed budgets and forecasts to guide financial planning processes.
Education
No Degree - Health Administration
University of Phoenix
TempeHigh School Diploma -
C.K. McClatchy
SacramentoSkills
- Staff scheduling
- New hire onboarding
- Schedule management
- Staffing agency coordination
- Microsoft office
- UKG program
- Strong organization
- Staff coordination
- Decision-making
- Training and mentoring
- Analytical and critical thinking
- Relationship building
- Documentation and recordkeeping
- Data Entry
- Microsoft Excel
- Time Management
- Microsoft Word
Personal Information
Title: Data Collection Coordinator
Timeline
Staffing Coordinator
Allina Health
08.2023 - Current
Provider Data Specialist
UnitedHealth Group / Optum Serve
09.2020 - 02.2023
Certification Specialist
UnitedHealth Group
08.2019 - 09.2020
Collection Agent
United Healthcare Group
02.2017 - 08.2019
Accountant
ZMC Hotels
07.2013 - 02.2017
No Degree - Health Administration
University of Phoenix
High School Diploma -
C.K. McClatchy