Svetlana Gunderson
Otsego,MN
Summary
Dynamic leader with a proven track record at Coborn's Inc., enhancing customer satisfaction and streamlining inventory management. Expert in staff development and retail management, I excel in fostering team leadership and implementing effective sales strategies. Achieved significant improvements in operational efficiency and customer service, demonstrating exceptional problem-solving and vendor relationship management skills.
Overview
9
9
years of professional experience
Work History
Department Manager
Coborn's Inc.
08.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Assistant Manager
Coborn's Inc.
10.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Coborn's Inc.
02.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
05.2016 - 06.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
St. Fedrico Castro School #15
Almalyk, UZBEKISTAN 06.2002
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Staff development
- Personnel training and development
- Sales reporting
- Loss prevention
- Training and development
- Employee scheduling
- Scheduling
- Product restocking
- Staff hiring and retention
- Employee performance evaluation
- Recruiting and hiring
- Budget management
- Vendor relationship management
- Workforce planning
- Time management
- Sales strategy
- Budgeting and forecasting
- Purchasing functions
- Supply and inventory management
- Retail
Languages
Russian
Native or Bilingual
Timeline
Department Manager
Coborn's Inc.
08.2022 - Current
Assistant Manager
Coborn's Inc.
10.2019 - 08.2022
Cashier
Coborn's Inc.
02.2019 - 10.2019
Cashier
Walmart
05.2016 - 06.2017
St. Fedrico Castro School #15
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