Sydney Allex
Marshall
Summary
I have worked in many customer service related fields, and thrive when I am around people. I enjoy a fast paced environment and using my learned skills, such as problem- solving and communication. I have developed teaching and leadership skills throughout my time as assistant manager as well as a trainer at my serving job. I enjoy being the person my coworkers can go to when they need help or have an issue. I am also learning new management and leadership skills during my time at Southwest Minnesota State University. I love to learn and would consider myself a quick learner. I am looking for an opportunity to grow in the business and finance field.
Overview
3
3
years of professional experience
Work History
Server Trainer
Varsity Pub & Extra Innings
04.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Delivery Driver
Papa Johns
01.2024 - 04.2024
- Managed customer inquiries and complaints in polite and professional manner.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Used GPS, followed oral, and written instructions to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered orders to customer doorsteps and business offices.
Assistant Manager
Maurices
05.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier
HyVee
05.2022 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Business Management, Minoring in Finance
Southwest Minnesota State University
Marshall, MN06.2026
Skills
- Effective time management in fast paced environment
- Upselling strategies
- Cash handling
- Exceptional communication
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Sales strategies
Timeline
Server Trainer
Varsity Pub & Extra Innings
04.2024 - Current
Delivery Driver
Papa Johns
01.2024 - 04.2024
Assistant Manager
Maurices
05.2023 - 08.2023
Cashier
HyVee
05.2022 - 08.2022
Bachelor of Science - Business Management, Minoring in Finance
Southwest Minnesota State University
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