Sydney Hanlon
Albertville
Summary
Dynamic Fulfillment Team Lead at Target with a proven track record in performance improvement and employee evaluation. Expert in coaching and mentoring, I successfully reduced stock discrepancies and enhanced team efficiency. Skilled in schedule management, I fostered a collaborative environment that drove engagement and productivity.
Overview
6
6
years of professional experience
Work History
Fulfillment Team Lead
Target
10.2022 - Current
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
- Conducted regular performance reviews, providing constructive feedback to improve individual contributions.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated daily scheduling to optimize resource allocation and minimize downtime.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Representative
T-Mobile
04.2020 - 07.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated issues with professionalism, ensuring customer satisfaction and retention.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Education
High School Diploma -
St. Michael-Albertville High School
Saint Michael, MNSkills
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Performance improvement
- Employee evaluation
- Staff training
- Leading team meetings
- Documentation and reporting
- Schedule management
- Works well under pressure
Accomplishments
- Achieved the top fulfillment metrics in the group through effectively retraining, level setting and collaborating with team members and other department leaders.
- Supervised the largest teams at Target.
- Promoted to team lead after 6 months with the company.
Timeline
Fulfillment Team Lead
Target
10.2022 - Current
Customer Service Representative
T-Mobile
04.2020 - 07.2020
High School Diploma -
St. Michael-Albertville High School