Sydney Shaffer
Cottage Grove
Summary
Motivated professional in healthcare and customer service, enhancing patient experiences through effective communication and attention to detail. Proven track record of managing multiple priorities while delivering exceptional service and maintaining professionalism in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Dental Assistant & Business Assistant
Metro Dentalcare
Inver Grove Heights
05.2024 - Current
- Assist dentists during a variety of clinical procedures while ensuring patient comfort and safety.
- Cultivated strong patient relationships, delivering exceptional service that enhanced overall dental experience.
- Educate patients on treatment plans, oral health practices, and post-procedure care.
- Prepare treatment rooms, instruments, and materials while maintaining strict infection-control standards.
- Cross-trained as a Business Assistant, supporting front-office operations and patient scheduling.
- Coordinated appointments and optimized scheduling for providers and patients, ensuring seamless operations.
- Verified insurance benefits and guided patients through treatment planning and financial discussions, supporting informed decisions.
- Collaborate with clinical and administrative teams to deliver a seamless patient experience.
Waitress
Junction 70
01.2022 - Current
- Delivered exceptional customer service in fast-paced restaurant environment, enhancing guest experience.
- Managed multiple tables and priorities while maintaining accuracy and efficiency, ensuring timely service.
- Developed strong relationships with guests through attentive service and effective communication, fostering loyalty.
- Resolve customer concerns professionally and ensure high levels of satisfaction.
- Coordinate with kitchen and support staff to provide seamless service.
- Maintain clean and organized dining areas while adhering to sanitation standards.
Cashier
HomeGoods
01.2020 - 01.2021
- Processed cash, credit, and return transactions accurately.
- Balanced cash drawers and handled daily financial transactions.
- Enhanced customer satisfaction by assisting with purchases and creating a welcoming shopping environment.
- Ensured sales and checkout areas were organized and fully stocked, contributing to efficient customer service.
- Worked with team members to achieve store goals and uphold high standards of store presentation.
Education
Dental Assisting -
Century College
White Bear Lake, MN05-2024
High School Diploma -
Stillwater Area High School
Stillwater, MN06-2022
Skills
- Chairside assistance
- Infection control
- Patient Care & Education
- Scheduling & Coordination
- Administrative Support
- Time Management
- Multitasking
- Organization
- Attention to Detail
- Conflict Resolution
- Customer Relations
- Relationship Building
- Team Collaboration
- Adaptability
- Problem Solving
- Communication
Certifications And Licensure
- Licensed Dental Assistant (LDA), Minnesota
- Dental Radiography Certification
- Nitrous Oxide Inhalation Sedation Certification
- CPR/BLS Certification
Timeline
Dental Assistant & Business Assistant
Metro Dentalcare
05.2024 - Current
Waitress
Junction 70
01.2022 - Current
Cashier
HomeGoods
01.2020 - 01.2021
Dental Assisting -
Century College
High School Diploma -
Stillwater Area High School