Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Sylvia Vang

Saint Paul

Summary

Dedicated and adaptable professional with a proactive attitude and a proven ability to learn quickly and apply new skills effectively. Known for a strong work ethic, reliability, and exceptional communication skills that foster collaboration and drive team success. Highly motivated to take initiative, solve problems creatively, and contribute meaningfully to a dynamic, fast-paced environment. Committed to continuous personal and professional growth, eager to support organizational goals, and ready to make a positive impact through dedication and teamwork.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Assistant Manager

Golden Harvest Foods
Saint Paul
01.2023 - Current
  • Including all prior responsibilities and achievements in the same industry.
  • Demonstrated leadership by managing departmental activities when the manager was unavailable.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Oversaw merchandising strategies to enhance product visibility and sales.
  • Assisted in managing daily store operations and staff scheduling.
  • Collaborated with management to develop staff training programs and initiatives.
  • Implemented yearly one-on-one meetings to improve communication, support employees' growth, and foster a positive work environment.
  • Developed and administered monthly assessments to support employee growth and skill development.
  • Serve as a liaison between employees and management to ensure clear communication and effective issue resolution.
  • Oversaw refund and exchange processes to ensure compliance and protect against fraudulent activity.

Guest Service Team Lead

Golden Harvest Foods
Saint Paul
08.2020 - 01.2023
  • Including all prior responsibilities and achievements in the same industry.
  • Recognized by management for providing exceptional customer service.
  • Supervised the guest service team to ensure high-quality customer interactions.
  • Implemented training sessions to improve team knowledge of products and services by creating daily challenges and questionnaires.
  • Trained new team members on customer service best practices and company policies.
  • Resolved guest complaints promptly, to the best of my ability, to enhance overall customer satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Supervised the guest service team to ensure high-quality customer interactions.
  • Implemented training sessions to improve team knowledge of products and services by creating daily challenges and questionnaires.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory levels to ensure product availability and minimize stockouts. Specifically, Earth Grains, Little Debbie, and candies.
  • Proficient in ordering products through UNFI and SuperValu platforms.
  • Experienced in entering and setting up new items in inventory systems.
  • Familiar with MN Lottery sales operations, inventory, and reporting systems.

Guest Service Cashier

Golden Harvest Foods
Saint Paul
04.2019 - 08.2020
  • Reapplied to Golden Harvest Foods after their reopening in April 2019.

Guest Service Cashier

Hy-Vee
Oakdale
08.2018 - 11.2018

Guest Service Cashier

Golden Harvest Foods
Saint Paul
07.2017 - 01.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Processed customer transactions accurately and efficiently.
  • Handled cash, credit, and digital payments accurately.
  • Greeted customers in a friendly and professional manner with the store's prideful "Greeting is ME." ME stands for employees and management, and it greets and welcomes all customers with warm hospitality.
  • Assisted customers with product selection and answered questions about products, prices, availability, and product uses.
  • Maintained cleanliness and organization of the checkout area.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Knowledgeable in MN Lottery sales procedures.
  • Knowledgeable in the MN WIC Program.

Education

High School Diploma -

Hmong College Prep Academy
Saint Paul, MN
06-2019

Dental Assistant

Century College
White Bear Lake, MN

Skills

  • Customer service
  • Conflict resolution
  • Staff training
  • Inventory management
  • Point-of-sale systems
  • Visual merchandising
  • Team leadership
  • Time management
  • Problem solving
  • Fast executor
  • Detail-oriented
  • Innovative
  • Creative
  • Artistic
  • Bilingual: English and Hmong
  • Skilled in verbal and written communication
  • Basic technical knowledge
  • Flexible schedule
  • Teamwork
  • Learning Enthusiast

Affiliations

Family Farm Assistant
Minnesota Farmers Markets | Ongoing since age 7

  • Assisted grandparents in harvesting fresh produce and preparing goods for sale.
  • Gained hands-on experience in customer service, time management, and local agriculture.
  • Developed strong work ethic and responsibility through early, consistent involvement.

Family Leadership Role – Oldest of Six Siblings

  • Serve as a positive role model and source of guidance for younger siblings.
  • Motivated to lead by example, striving to improve personally and academically to inspire them.
  • Developed strong responsibility, empathy, and communication skills through daily caregiving and support.
  • Deeply value family, and credit this role as a major influence on my drive, maturity, and leadership.

Cricut Designer
Self-Taught | 2022–Present

  • Create custom vinyls, stickers, and designs using Cricut Design Space and Cricut Maker.
  • Skilled in layout design, material preparation, and precision cutting.
  • Develop unique, handcrafted pieces for personal use, gifts, and small-scale custom orders.
  • Demonstrates creativity, attention to detail, and design software proficiency.

Creative Artist (Traditional & Digital)
Self-Taught | Ongoing since childhood

  • Passionate about visual arts with a focus on anime-inspired illustration.
  • Skilled in both traditional drawing techniques (pencil, ink) and digital art using Procreate.
  • Continuously developing artistic style and creativity through personal projects and consistent practice.

Passionate Gamer | Strategic Thinker

  • Engaged in gaming as a hobby that enhances critical thinking, strategic planning, and multitasking skills.
  • Gained valuable lessons in decision-making, teamwork, adaptability, and moral reasoning through interactive storytelling and gameplay.
  • View gaming as a meaningful way to develop focus, persistence, and creative problem-solving in high-pressure scenarios.

Accomplishments

Golden Harvest Foods – Guest Services
Top Store & Department Performer | 2020

  • Recognized as Top Guest Services Department Performer for exceptional customer service, leadership, and reliability.
    Awarded a Clear Crystal Trophy with awarded title my name and year of achievement engraved.

Golden Harvest Foods – Guest Services
Top Store & Department Performer | 2021

  • Recognized as Top Guest Services Department Performer for exceptional customer service, leadership, and reliability.
    Awarded Milwaukee M18 Fuel Power Tool Kit and Clear Crystal Trophy with awarded title my name and year of achievement engraved.
  • Earned Overall Top Store Performer continuously surpassing performance targets across multiple departments.
    Awarded Vizio M-Series Quantum 65" TV and Clear Crystal Trophy with awarded title my name and year of achievement engraved.
  • Trusted team member known for strong work ethic, attention to detail, and positive team contribution.

Golden Harvest Foods – Guest Services
Top Store & Department Performer | 2022

  • Recognized as Top Guest Services Department Performer for exceptional customer service, leadership, and reliability.
    Awarded $300.00 cash and Clear Crystal Trophy with awarded title my name and year of achievement engraved.
  • Earned Overall Top Store Performer two years in a row for consistently exceeding performance goals across all departments.
    Awarded $500.00 cash and Clear Crystal Trophy with awarded title my name and year of achievement engraved.
  • Recognized for reliability, initiative, and maintaining a high standard of service.

Golden Harvest Foods – Guest Services
5-Year Service Recognition | 2024

  • Honored for five years of dedicated service and consistent performance.
  • Awarded one week of paid time off (PTO) in recognition of loyalty and valuable contributions to the team.

Certification

  • Certified Fork Lift 2025

Languages

English
Native/ Bilingual
Hmong
Native/ Bilingual

References

References available upon request.

Timeline

Guest Service Assistant Manager

Golden Harvest Foods
01.2023 - Current

Guest Service Team Lead

Golden Harvest Foods
08.2020 - 01.2023

Guest Service Cashier

Golden Harvest Foods
04.2019 - 08.2020

Guest Service Cashier

Hy-Vee
08.2018 - 11.2018

Guest Service Cashier

Golden Harvest Foods
07.2017 - 01.2018

High School Diploma -

Hmong College Prep Academy

Dental Assistant

Century College
Sylvia Vang