Tabitha Morrison
Winona
Summary
Results-driven Residential Supervisor experienced in staff management, crisis intervention, and compliance with safety regulations. Delivered enhanced resident care and satisfaction through effective communication and strong multitasking abilities. Committed to fostering collaborative relationships with families and external agencies while maintaining a supportive environment.
Overview
10
10
years of professional experience
Work History
Residential Supervisor
Cardinal of Minnesota
Rochester
02.2016 - Current
- Coordinated staff schedules to ensure adequate coverage for all shifts.
- Trained new employees on policies, procedures, and best practices.
- Conducted regular safety inspections and maintained compliance with regulations.
- Facilitated team meetings to address resident needs and program improvements.
- Monitored resident behavior and provided guidance for conflict resolution.
- Collaborated with families and external agencies to enhance resident support services.
- Arranged social and recreational activities, themed dinners, board game nights and to promote residential participation.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
- Ensured that all necessary supplies were available at all times for resident use.
- Performed assessments of new clients upon admission into the program.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Provided crisis intervention services to residents in need of emotional support.
- Maintained accurate records and documentation on all resident activities.
- Assisted with the development and implementation of service plans for residents.
- Provided a safe, supportive, and caring living environment for every resident.
- Provided feedback on job performance reviews for direct reports.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
- Responded promptly to emergency situations involving clients or staff members.
- Coordinated daily transportation needs of residents.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Promoted a safe environment by enforcing rules and regulations.
- Responded to crisis situations quickly to maintain calm and immediately determine the level of assistance needed.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Interfaced with residents to address and resolve complaints or grievances.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Evaluated the effectiveness of residence life programs and implemented improvements based on feedback.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Answered telephones and routed calls or delivered messages.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Communicated with staff to resolve problems with individual students.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Supervised daily operations of residential programs and staff activities.
- Developed and implemented individualized support plans for residents.
Intern
Foundations group at the Winona Middle School
Winona
01.2023 - 05.2023
- Completed internship at Foundations Group for Winona Middle School, gaining hands-on experience in administrative tasks.
- Managed incoming phone calls and directed them to appropriate staff.
- Processed payments and ensured accurate deposits into designated accounts.
Education
Associates in Administrative Assistant - Administrative Assistant
Minnesota State College Southeast Tech
Winona MN05-2023
Office Specialist Diploma - Administrative
Minnesota State College Southeast Tech
Winona MN05-2022
Skills
- Medical appointment scheduling
- Staff scheduling
- Budget monitoring
- HIPAA compliance
- Accurate record keeping
- Customer service
- Call answering and routing
- Multitasking
- Microsoft Office proficiency
- Effective communication
- Active listening
- Assertiveness
- Reliability
Timeline
Intern
Foundations group at the Winona Middle School
01.2023 - 05.2023
Residential Supervisor
Cardinal of Minnesota
02.2016 - Current
Associates in Administrative Assistant - Administrative Assistant
Minnesota State College Southeast Tech
Office Specialist Diploma - Administrative
Minnesota State College Southeast Tech