Talitha McGraw
Duluth
Summary
Dependable, hard working, met with a strong sense of optimism and love of helping others. Motivated and passionate about helping and connecting with the recovery community.
Overview
12
12
years of professional experience
Work History
Direct Support Staff Member
Thunderbird Wren Halfway House
01.2024 - 05.2024
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
- Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
- Contributed positively to the overall atmosphere within the residential setting by maintaining a clean and organized environment.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Administered medication as directed by physician.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
Shift Supervisor
Wendy's
07.2022 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Master Stylist
Regis Salon
07.2012 - 01.2018
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
Education
High School Diploma -
Merritt Creek Academy
Duluth, MN06.2009
Skills
- Patience and understanding
- Behavioral support
- Fast Learner
- Attentive to People
- Supportive Personality
- Medication Administration
Timeline
Direct Support Staff Member
Thunderbird Wren Halfway House
01.2024 - 05.2024
Shift Supervisor
Wendy's
07.2022 - 01.2024
Master Stylist
Regis Salon
07.2012 - 01.2018
High School Diploma -
Merritt Creek Academy
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