Tamara Tillery
Shakopee
Summary
Dynamic Operations and Office Management professional with over 18 years of experience supporting executives and optimizing workflows to drive organizational success. Expertise includes vendor coordination, HR and financial support processes, and documentation management, along with a proven ability to enhance systems that boost efficiency across cross-functional operations. Committed to fostering a collaborative work environment while implementing strategic solutions that streamline operations and improve overall productivity. Recognized for a proactive approach to problem-solving and a strong dedication to achieving operational excellence.
Overview
23
23
years of professional experience
Work History
Office Manager & Executive Assistant
St. Croix Electric Inc.
03.2024 - Current
- Manage daily administrative and operational processes including scheduling, payroll processing, invoicing, communications, and documentation.
- Coordinate with leadership on financial workflows and administrative needs.
- Support development of internal SOPs to improve clarity and consistency.
- Maintain vendor coordination, documentation management, and customer communication systems.
- Strengthen organization-wide administrative systems and remote operations.
- Remote/Hybrid
Nonprofit Filing & Support Specialist
Instant Nonprofit
03.2023 - 03.2024
- Processed nonprofit filing, documentation, and administrative requests with accuracy.
- Supported reporting, scheduling, and cross-department communication.
- Contributed to workflow improvements that enhanced turnaround and efficiency.
- Ensured proper recordkeeping and customer support.
- Remote
Founder & CEO
TDT Beauty LLC
06.2017 - 01.2023
- Oversaw business operations, scheduling, customer service, financial tracking, and administration.
- Managed vendor coordination, marketing activities, and recordkeeping.
- Developed operational workflows to support business functions.
- Handled client communication and technology use.
- Remote/Hybrid
Multimedia Makeup Instructor
Faces ETC of MN
08.2017 - 09.2018
- Delivered instruction, managed class schedules, and supported student learning.
- Maintained training materials and provided student guidance.
Assistant Director of Agent Development / Director of Agent Services / Administrative Assistant
KW Metro Center
01.2012 - 01.2015
- Supported office operations, documentation management, onboarding, and training logistics.
- Assisted with performance processes and recordkeeping.
- Improved workflows through strengthened administrative practices.
Senior Sales & Customer Support Specialist
Nea’s Cleaning Service LLC
01.2003 - 01.2012
- Managed sales support, client accounts, scheduling, and service coordination.
- Maintained customer communication and administrative operations.
- Contributed to customer satisfaction and business growth.
Education
Medical Records Certificate -
University of Phoenix
01.2023
Cosmetology Diploma - undefined
PCI Academy
01.2020
Principles of Real Estate - undefined
Moseley Real Estate Schools
01.2012
Skills
- Proficient in Microsoft Office
- Proficient in Google Workspace
- Proficient in QuickBooks
- Experience with CRM tools
- Electronic signature management
- Canva design proficiency
- Experienced with Adobe software
- File management expertise
- Business reporting tools
Languages
English
Spanish
Portuguese
Timeline
Office Manager & Executive Assistant
St. Croix Electric Inc.
03.2024 - Current
Nonprofit Filing & Support Specialist
Instant Nonprofit
03.2023 - 03.2024
Multimedia Makeup Instructor
Faces ETC of MN
08.2017 - 09.2018
Founder & CEO
TDT Beauty LLC
06.2017 - 01.2023
Assistant Director of Agent Development / Director of Agent Services / Administrative Assistant
KW Metro Center
01.2012 - 01.2015
Senior Sales & Customer Support Specialist
Nea’s Cleaning Service LLC
01.2003 - 01.2012
Cosmetology Diploma - undefined
PCI Academy
Principles of Real Estate - undefined
Moseley Real Estate Schools
Medical Records Certificate -
University of Phoenix
CORE COMPETENCIES
- Administrative Operations
- Vendor Coordination
- HR Support Processes
- Workflow Optimization
- SOP Development
- Financial Administration Support
- Cross-Functional Communication
- Scheduling & Payroll Processing
- Customer Service
- Reporting & Documentation
- Remote Operations
- Process Improvement