Tammy Spraggins
South Saint Paul
Summary
Seasoned Guest Services Shift Leader with valuable experience in managing daily operations, enhancing guest satisfaction, and resolving issues efficiently. Known for thriving in fast-paced environments while maintaining high standards of customer service. Strengths include team leadership, strategic planning, and problem-solving skills. Demonstrated success in fostering positive relationships with customers and staff to promote a harmonious work environment.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
25
25
years of professional experience
Work History
Guest Services Shift Leader
Pilot Flying J Travel Center
Inver Grove Heights
06.2024 - Current
- Identified potential safety hazards around the premises and took necessary steps for addressing them effectively.
- Monitored inventory levels and ordered supplies when needed.
- Conducted regular inspections of public areas in order to ensure cleanliness was maintained at all times.
- Scheduled staff shifts according to business needs while maintaining labor costs within budgetary guidelines.
- Performed daily cashiering duties including opening and closing registers, balancing receipts, answering phones, taking reservations.
- Developed and implemented procedures for handling guest services issues in a timely manner.
- Reviewed customer surveys on a regular basis in order to identify areas needing improvement.
- Assigned, trained and supervised Guest Services staff to ensure proper coverage of duties.
Waxing Specialist
European Wax Center
Eagan
04.2011 - 09.2024
- Developed positive relationships with clients to encourage repeat business.
- Provided aftercare instructions to ensure client satisfaction with treatment results.
- Responded promptly to customer inquiries via telephone or email communication.
Nursing Assistant
24 Hour Care
Minneapolis
06.2007 - 06.2010
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
PCA
Summit Health Care
Minneapolis
01.2000 - 05.2007
- Provided emotional support to patients and families during difficult times.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Maintained accurate records of client care services provided on a daily basis.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
Education
Associate of Arts - Business
Colorado Technical University
Colorado Springs, CO06-2025
Cosmetology License - Beauty
Minnesota Shcool of Cosmetology
Woodbury, Mn02-2020
Skills
- Customer service
- Inventory management
- Team building
- Time management
- Client relations
- Safety protocols
- Staff training
- Strong leadership
- Team management
- Computer skills
Timeline
Guest Services Shift Leader
Pilot Flying J Travel Center
06.2024 - Current
Waxing Specialist
European Wax Center
04.2011 - 09.2024
Nursing Assistant
24 Hour Care
06.2007 - 06.2010
PCA
Summit Health Care
01.2000 - 05.2007
Associate of Arts - Business
Colorado Technical University
Cosmetology License - Beauty
Minnesota Shcool of Cosmetology