Tamra Johnson
Jordan,MN
Summary
Seeking opportunity to contribute to organization that nurtures personal and professional growth, while leveraging strengths and pushing to enhance skill set.
Overview
24
24
years of professional experience
Work History
Senior Account Representative
USI
04.2022 - Current
- Assisted brokers and account managers daily to foster customer relationships.
- Compiled necessary materials for filing 5500 reports.
- Assist with client claims issues, billing questions, and carrier concerns
- Develop specific Total Compensation Statements when necessary.
- Create and deliver employee education materials for open enrollment and new hires including recording Brainshark presentations
- Work closely with carrier partners for delivery of SPDs, renewals, contracts, and education materials
- Market ancillary and medical products upon renewal
- Participated in client and carrier meetings.
- Communicate final rates and plan designs to COBRA vendors
Underwriting Specialist
Anthem
08.2021 - 04.2022
- Offer daily support to underwriters and gather all materials necessary from clients and brokers
- Send emails to brokers and clients for any missing documentation
- Follow up via phone for a detailed explanation when necessary
- Research previous claims data to ensure accuracy
- Enter data into the shared database for underwriting
- Monitors team emails for accuracy and consistency
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance with all relevant guidelines.
- Participated in cross-functional projects aimed at improving overall business performance, leveraging expertise in underwriting principles and practices.
Specialty Account Service Specialist, Lead
Anthem
08.2019 - 04.2022
- Address team inquiries daily.
- Research escalated issues to help resolve for the team
- Work with the manager to hire additional staff as needed
- Creates, implements, and executes any training for new hires
- Submit tickets on behalf of the team for additional system access or system issues
- Review weekly/monthly reports for team accuracy
- Monitor teams’ emails for accuracy and consistency
- Maintain several systems and databases accurately
Account Service Specialist
Anthem
08.2012 - 04.2019
- Strengthened connections by facilitating daily and weekly correspondence with key stakeholders.
- Addressed claims, benefit, and enrollment issues with a focus on resolution.
- Anticipate client needs in a changing marketplace and assist in the preparation of presentations, implementation planning documents, proposals, and other documents
- Support the activities of multiple brands and partnerships
- Maintain a professional relationship with brokers, sales representatives, and customers
- Maintain several databases
- Read and distribute reports with the ability to explain the data in detail
Special Education Paraprofessional/Substitute Paraprofessional
Minnesota River Valley Special Education Center
10.2009 - 08.2012
- Assist the teacher in the day-to-day tasks in the classroom
- Responsible for the safety of the students in the classroom
- Maintain appropriate relationships with the parents, co-workers, principals, and specialists
- Prepare curriculum daily
- Maintain a positive attitude to divert the student from feeling anxiety
- Assist the teacher in making sure each student's IEP is met
Assistant Account Manager
Foster Klima & Company
03.2001 - 07.2009
- Responsible for preparing proposals and renewal presentations
- Maintain contact with carriers to keep informed on any industry changes or updates regarding group medical, Healthcare Savings Accounts, dental, disability, and life plans
- Proactively identify and respond to the changing needs of clients
- Processing of new business and renewal business from initial enrollment to contract delivery
- Problem-solving regarding client inquiries, including claims, billing, enrollment, and benefits issues
- Inform and guide clients regarding compliance with relevant legislation, such as COBRA and HIPPA
- Introduce clients to new products and attend client meetings
Education
College for America
NHNormandale Community College
Bloomington, MNKaplan
Bloomington, MNCPI Training
Jordan, MNSkills
- Microsoft Word
- Excel
- PowerPoint
- SharePoint
- WGS
- EmployerAccess
- Salesforce
- Compass
- Citrix
- ImageRight
- BenefitPoint
Brainshark
Websites
Education Licenses
- College for America, NH
- Normandale Community College, Bloomington, MN
- Kaplan, Bloomington, MN
- MN Life and Health Insurance License, Current
Timeline
Senior Account Representative
USI
04.2022 - Current
Underwriting Specialist
Anthem
08.2021 - 04.2022
Specialty Account Service Specialist, Lead
Anthem
08.2019 - 04.2022
Account Service Specialist
Anthem
08.2012 - 04.2019
Special Education Paraprofessional/Substitute Paraprofessional
Minnesota River Valley Special Education Center
10.2009 - 08.2012
Assistant Account Manager
Foster Klima & Company
03.2001 - 07.2009
College for America
Normandale Community College
Kaplan
CPI Training
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