Tanner Holtman
Minneapolis
Summary
I’m passionate about building and optimizing businesses by streamlining operations, improving efficiency, and driving growth. With expertise in remote management, business development, and customer relations, I excel at solving complex challenges and leading teams to success. I have a strong track record in scaling service-based businesses, leveraging digital platforms for lead generation, and enhancing customer experiences. Adaptable and solutions-driven, I thrive in fast-paced environments, always focused on optimizing workflows and maximizing efficiency.
Overview
4
4
years of professional experience
Work History
Operations Manager
Diamond Mobile Details
02.2024 - 01.2025
- Managed all Texas auto detail operations focused in Houston, Dallas, and San Antonio
- Lead Management & Sales
-Generate and manage leads through Facebook Marketplace and other digital platforms
-Respond promptly to customer inquiries, providing accurate service details and pricing
-Convert leads into scheduled appointments while optimizing routes for efficiency - Scheduling & Logistics
-Build and manage a daily appointment schedule based on booked jobs
-Coordinate and assign contracted detailers to ensure timely service delivery
-Optimize scheduling to maximize efficiency and minimize travel time for detailers - Contractor Hiring & Management
-Recruit, onboard, and manage contracted automotive detailers across different Texas cities
-Provide clear job expectations, service guidelines, and operational procedures
-Ensure quality control and performance consistency across all locations - Customer Service & Complaint Resolution
-Act as the primary point of contact for customer concerns, ensuring quick and effective resolutions
-Maintain strong customer relationships to encourage repeat business and referrals
-Implement feedback and improvement strategies to enhance customer satisfaction - Operations Oversight & Performance Monitoring
-Track and analyze operational efficiency, contractor performance, and customer feedback
-Identify areas for improvement and implement solutions to streamline workflows
-Maintain open communication with contractors to address issues and ensure high service standards
Freelance Landscaping and Lawn Care
Self-Employed
03.2023 - 09.2023
- Landscaping & Project Execution- Design, plan, and execute landscaping projects, including lawn care, garden maintenance, hardscaping, and seasonal cleanups
- Marketing & Business Development- Develop and implement marketing strategies to attract new clients through social media, local advertising, and word-of-mouth referrals-Design and distribute marketing materials, including business cards, flyers, and online ads- Build and maintain a strong local reputation through networking and community engagement
- Customer Relations & Sales- Handle client communication, schedule appointments, and follow up on inquiries
-Deliver exceptional customer service, fostering long-term relationships and repeat business - Financial & Operations Management- Manage business finances, including invoicing, pricing, budgeting, and expense tracking
-Design, plan, and execute landscaping projects, including lawn care, garden maintenance, hardscaping, and seasonal cleanups
Marketing Specialist
Farmers Insurance Agent
01.2021 - 08.2021
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Specifically, I met mortgage brokers, real estate agents, and leasing agents to expand the agents network and create relationships for referrals.
- Worked closely with in-house sales team to transfer leads and give them the necessary information to close leads.
Education
MBA - Masters of Business Administration
North Central University
Minneapolis, MN05-2026
Bachelor of Science - Marketing
North Central University
05.2024
Skills
- Adaptability
- Relational/People-oriented
- Analytical Problem Solving
- Sales and Marketing
- Team Goals/Player
- Project Management
- Relational (Cultivating & Maintaining)
Timeline
Operations Manager
Diamond Mobile Details
02.2024 - 01.2025
Freelance Landscaping and Lawn Care
Self-Employed
03.2023 - 09.2023
Marketing Specialist
Farmers Insurance Agent
01.2021 - 08.2021
MBA - Masters of Business Administration
North Central University
Bachelor of Science - Marketing
North Central University
Similar Profiles
Chris BukusChris Bukus
Detailer at Noirs Mobile DetailsDetailer at Noirs Mobile Details
Ladraus RobertsonLadraus Robertson
Auto Detailer at T & E Mobile detailsAuto Detailer at T & E Mobile details
Vincent EdwardsVincent Edwards
Mobile Detailer at Diamond Shine Mobile DetailingMobile Detailer at Diamond Shine Mobile Detailing