Tanner Sundt
Minneapolis
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Horizon Pool Services
05.2020 - Current
- Successfully managed, trained, and lead workers through day-to-day operations to ensure all objectives were being completed and clients were receiving the best possible service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Coordinating with other managers to assure that all maintenance was accounted for on a regional level.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Business Owner
NOW Coaching Method
01.2021 - 03.2024
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
Floor Lead /Supervisor
Allbirds
12.2021 - Current
- Led teams of 5-8 associates where I delegated projects to individuals and over saw completion.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Marketing Strategy Intern
Skol Marketing Agency
04.2021 - 10.2021
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Focused client's marketing strategy based on analytical feedback to grow website traffic.
- Implemented client feedback on current and future marketing companies to ensure they were receiving the most personalized services and highest levels of customer service.
- Created customized marketing materials to increase product awareness.
Sales Representative
Hotsprings Pools
01.2020 - 02.2021
- Creatively developed different ways to sell products with a focus on giving the best possible costumer experience.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits by increasing UPT.
Paraprofessional
Farmington Public Schools
04.2018 - 01.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Student Athlete
NDSU Football
06.2017 - 01.2021
- Applied discipline and sense of responsibility toward all team and personal activities.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
Education
Bachelor of Science - Communication Management, Business Administration
North Dakota State University
Fargo, ND05.2022
Skills
- Facebook / Instagram Ads
- Business Marketing Strategy
- Strategic planning
- Analytics and SEO
- Sales
- Customer Service
- Microsoft Office Suite
- Adobe Creative Suite / Final Cut Pro Video Editing
- Copywriting expertise
Timeline
Floor Lead /Supervisor
Allbirds
12.2021 - Current
Marketing Strategy Intern
Skol Marketing Agency
04.2021 - 10.2021
Business Owner
NOW Coaching Method
01.2021 - 03.2024
Customer Experience Manager
Horizon Pool Services
05.2020 - Current
Sales Representative
Hotsprings Pools
01.2020 - 02.2021
Paraprofessional
Farmington Public Schools
04.2018 - 01.2021
Student Athlete
NDSU Football
06.2017 - 01.2021
Bachelor of Science - Communication Management, Business Administration
North Dakota State University
Similar Profiles
Robert PattersonRobert Patterson
Program Manager at Horizon Services Inc.Program Manager at Horizon Services Inc.
Kenya HuskeyKenya Huskey
Life Skills Supervisor at New Horizon Youth and Family ServicesLife Skills Supervisor at New Horizon Youth and Family Services
Ebony RamirezEbony Ramirez
Office Assistant at New Horizon Community ServicesOffice Assistant at New Horizon Community Services
Diego SislerDiego Sisler
HR Assistant at K&K Metal RecyclingHR Assistant at K&K Metal Recycling
ALEAH CARLSONALEAH CARLSON
EL LEAD TEACHER at Kenny Elementary and Burroughs ElementaryEL LEAD TEACHER at Kenny Elementary and Burroughs Elementary