Tanya Johnson
Delano
Summary
Diligent professional with superior work ethic, friendly demeanor and years of experience in the grocery industry. Customer-focused employee with commitment to quality assurance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Instacart Shopper
Instacart
Delano
10.2019 - Current
- Provided exceptional customer service throughout the shopping experience.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Selected and packed customer grocery orders accurately and efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Customer service manager, cashier and bookkeeper
Cub Foods
Eagan
05.2014 - 07.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints efficiently and effectively to maintain loyalty.
- Monitored staff performance to ensure adherence to customer service standards.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate financial records using accounting software and spreadsheets.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Cashier and Customer service manager
Rainbow
Eagan
06.2005 - 05.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed customer transactions efficiently at point of sale terminals.
- Handled cash, credit, and gift card payments accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed other duties as assigned by management.
Education
Associates Degree - Accounting
Dakota County Technical College
Rosemount, MN 08.2007 - 12.2009
Skills
- Effective communication
- Problem solving
- Attention to detail
- Order accuracy
- Grocery selection
- Safety compliance
- Strong work ethic
- Reliability and punctuality
Timeline
Instacart Shopper
Instacart
10.2019 - Current
Customer service manager, cashier and bookkeeper
Cub Foods
05.2014 - 07.2018
Associates Degree - Accounting
Dakota County Technical College
08.2007 - 12.2009
Cashier and Customer service manager
Rainbow
06.2005 - 05.2014