Tanya Stafford
Professional in Customer service
Saint Peter
Summary
Compassionate PCA with over 10 years of experience in patient care, specializing in health monitoring, medication administration, and emotional support. Focused on enhancing client well-being through effective communication and attentive assistance. Committed to ensuring safety and promoting overall patient satisfaction.
Overview
11
11
years of professional experience
Work History
PCA
Friends and Family Homecare
Saint Paul
08.2013 - 04.2024
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at home.
- Supported clients with mobility assistance and transportation to appointments.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Responded promptly to emergency situations according to established protocols.
- Accompanied clients to doctor's appointments and outings when necessary.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Answered questions from family members regarding patient's condition or care plan.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Provided emotional support to patients and families during difficult times.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Reminded patients to take prescribed medications or nutritional supplements.
Cashier
SA
Fairmont
03.2015 - 06.2018
- Handled cash, credit, and returns with attention to detail.
- Provided friendly customer service to enhance shopping experience.
- Maintained clean and organized checkout area for safety and efficiency.
- Restocked shelves to ensure product availability.
- Collaborated with team members to improve store operations daily.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Trained new cashiers on procedures and best practices effectively.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Truman Public School
Truman, MN05-2010
Some College (No Degree) - Criminal Justice
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Patient care
- Health monitoring
- Medication administration
- Emotional support
- Mobility assistance
- Hygiene education
- Client care
- Effective communication
- Clear communication
- Team collaboration
- Dependability and reliability
- Attention to detail
- Problem solving
- Customer service
- Customer satisfaction
- Customer assistance
- Issue resolution
- Cash handling
- Payment collection
- ID verification
- Credit and cash transactions
- Inventory restocking
- Empathy and patience
- Reliable team worker
- Reliable team worker
Timeline
Cashier
SA
03.2015 - 06.2018
PCA
Friends and Family Homecare
08.2013 - 04.2024
High School Diploma -
Truman Public School
Some College (No Degree) - Criminal Justice
Colorado Technical University