Taona Mays
Minneapolis
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Bridge Locations
11.2022 - Current
- Reviewed and analyzed operational reports to improve operational performance and metrics.
- Built collaborative relationships with market, region, and division stakeholders.
- Followed and administered cash handling policies and procedures.
- Led the retail experience of a well-visited location and strived to enhance store and customer experience to be best-in-class.
- Managed a team of 8+ direct reports.
- Train all team members on loss prevention.
- Consistently exercised independent judgment and discretion in matters of the store
- Maintained proper staffing levels and provided efficient scheduling.
- Managed office operations, ensuring streamlined workflows and efficient resource allocation.
- Streamlined executive communications, ensuring timely responses and clarity in correspondence.
- Managed confidential documents, safeguarding sensitive information while adhering to compliance regulations.
Call Center Supervisor
United Way 211
02.2020 - 10.2022
- Supervising staff and organizing and monitoring work processes.
- Create and manage schedules for call center agents.
- Help applicants obtain necessary documents for application approval.
- Organized high-level meetings, including agendas and follow-ups, to enhance productivity and decision-making.
- Coaching, counseling, and disciplining of employees.
- Help applicants navigate common technological issues.
- Help applicants check on the status of their applications and otherwise serve as a liaison between applicants and the RentHelpMN system, as necessary.
- Track phone calls received related to RentHelpMN.
- Connect applicants with recourses RentHelpMN or denial of benefits.
- Create and ensure a welcoming, person-centered environment for individuals seeking assistance.
- Led special projects to improve office workflows, resulting in increased operational efficiency and employee satisfaction.
Customer Services Representative
Rose International
09.2018 - 12.2019
- Provide excellent verbal and written communication skills, including listening and negotiating.
- Experience dealing with escalated guest complaints.
- Ability to use various information sources to answer questions, identify problems, and appropriately resolve guest issues.
- Show strong technical skills, ability to work within multiple systems, and high proficiency with PC/ Microsoft applications.
- Ability to interact with guests, team members, and internal business partners with a professional, friendly, and empathetic style.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Guided team members in troubleshooting complex issues, fostering a collaborative work environment.
- Streamlined communication processes, reducing response times and improving service delivery.
Customer Service
MN Pass
10.2016 - 06.2017
- Creating informational brochures.
- Testing transponders to verify they work.
- Inputting transponder numbers onto an Excel spreadsheet so they can be put into inventory.
- Accessing customer accounts to put in requests to replace their transponders with new ones.
- Fulfilling the requests for new/additional/and replacement tags.
- Collect incoming mail and note customer accounts accordingly.
- Enhanced client retention with exceptional customer service, building strong relationships.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
Store Manager
Cricket Wireless
08.2015 - 09.2016
- Develop positive long-term customer relationships, using selling skills techniques to solve customer problems.
- Handling daily cash deposits.
- Maintaining store inventory
- Creating promotional signs for the store
- Understand customers' needs and help them discover how our products meet their needs.
- Participate in marketing efforts to solicit new business, including outbound calling and outside events.
- Maintaining the visual appearance of the store, back room, restrooms, and work areas.
- Calculating prices, purchases, and processing payments.
- Keeping up to date with relevant and evolving technologies, Cricket Wireless services, and special offers.
Executive Assistant
Comfort Services Home Care
05.2014 - 06.2015
- Organize forms, make photocopies, file records, and prepare correspondence and reports.
- Review and update client correspondence files and scheduling database.
- Outline the appropriate process and procedures necessary to fulfill and complete inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed scheduling and coordination of caregiver assignments to ensure optimal service delivery.
- Organized high-level meetings, including agendas and follow-ups, to enhance productivity and decision-making.
- Maintained accurate client records using electronic health record systems, ensuring compliance with regulatory standards.
- Facilitated communication between clients, families, and care teams to address needs and concerns promptly.
Education
Minnesota State Community and Technical College
Minneapolis, MN07.2025
High School Diploma - undefined
Cooper High School
Robbinsdale, MN06.2015
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Calendar management
Qualifications
- Highly motivated individual with a passion for helping people.
- Over ten years of experience working in customer service.
- Impeccable skills in communicating and problem-solving.
- Proficient in Microsoft Word including Outlook, PowerPoint, and Excel.
Timeline
Retail Store Manager
Bridge Locations
11.2022 - Current
Call Center Supervisor
United Way 211
02.2020 - 10.2022
Customer Services Representative
Rose International
09.2018 - 12.2019
Customer Service
MN Pass
10.2016 - 06.2017
Store Manager
Cricket Wireless
08.2015 - 09.2016
Executive Assistant
Comfort Services Home Care
05.2014 - 06.2015
High School Diploma - undefined
Cooper High School
Minnesota State Community and Technical College
Similar Profiles
Brandon RamirezBrandon Ramirez
Retail Store Manager at Bridge LocationsRetail Store Manager at Bridge Locations
Esthela MiguelEsthela Miguel
Retail Sales Manager at Bridge LocationsRetail Sales Manager at Bridge Locations
Augustus HunterAugustus Hunter
Retail Sales Consultant at Bridge LocationsRetail Sales Consultant at Bridge Locations
Kimberly BlaidoKimberly Blaido
Insurance Claims Representative at Options ExteriorsInsurance Claims Representative at Options Exteriors
Sinjin KasaiSinjin Kasai
Delivery Driver at DoorDashDelivery Driver at DoorDash