Tara Lembke
Geneva
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, health insurance, scheduling, and resource allocation to drive operational success. Self motivated, responsible, dependable and precise in work with a focus on customer service.
Overview
24
24
years of professional experience
Work History
Office Manager
Advanced Foot and Ankle Clinic
03.2023 - Current
- Enhanced office productivity by overseeing daily operations, managing staff schedules, handling patient complaints and allocating resources effectively.
- Reduced errors in billing and coding processes, ensuring accurate financial records and timely payments from insurance companies.
- Optimized office workflow by analyzing existing processes, identifying areas for improvement, and introducing innovative solutions to increase efficiency.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving overall patient satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Processing insurance claims and manage patient billing accounts.
- Ensuring the office adheres to all relevant healthcare regulations and laws.
- Monitoring office finances and generating financial reports.
- Paying invoices, collecting revenue and maintaining accounting records.
- Scheduling surgeries and obtain prior authorizations.
Medical Office Assistant
Advanced Foot and Ankle Clinic
06.2012 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Waitress
Georges of Geneva
07.2006 - 09.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Patient Care Technician
Owatonna Hospital
05.2011 - 02.2012
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Set up surgery rooms for efficient room turn overs.
- Responsible for doing supply orders for the OR and anesthesiology departments
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Daycare Provider
Self Employed
04.2003 - 03.2011
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing as well as promoting intellectual and social growth.
- Completed required documentation and retained appropriate records in accordance with the State of MN.
Patient Registration Representative
Mayo Clinic Health System
06.2001 - 04.2003
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Education
Associate of Applied Science - Certified Medical Assistant
Kaplan University
Mason City, IASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Insurance
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Account reconciliation
- Staff management
- Human resources
- Financial accounting
- Compliance monitoring
- MS office
Timeline
Office Manager
Advanced Foot and Ankle Clinic
03.2023 - Current
Medical Office Assistant
Advanced Foot and Ankle Clinic
06.2012 - 03.2023
Patient Care Technician
Owatonna Hospital
05.2011 - 02.2012
Waitress
Georges of Geneva
07.2006 - 09.2020
Daycare Provider
Self Employed
04.2003 - 03.2011
Patient Registration Representative
Mayo Clinic Health System
06.2001 - 04.2003
Associate of Applied Science - Certified Medical Assistant
Kaplan University
Similar Profiles
Kelly KlarrKelly Klarr
Patient Service Representative at Advanced Foot & Ankle Care CentersPatient Service Representative at Advanced Foot & Ankle Care Centers
SHONTELL REEDSHONTELL REED
Certified Medical Assistant at Advanced Foot and Ankle SpecialistsCertified Medical Assistant at Advanced Foot and Ankle Specialists
CIARA WHITTEMORECIARA WHITTEMORE
Billing Specialist at Advanced Foot and Ankle Care CentersBilling Specialist at Advanced Foot and Ankle Care Centers