Tara Yarusso

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
• Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
• Assembled and maintained patient medical records and other documents related to patient care.

Oversight of the MN Site CNA Program within the company

Manage CNA Coordinators

Managing KPIs,TPs,and over compliance audits.

Onboarding and training new CNAs as well as CNA Coordinators.

Working alongside State Administrator and Director of Clinical services ensuring Careplans are in compliance with state regulations.

oversight of productivity on a site level.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.