Summary
Overview
Work History
Education
Skills
Timeline
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Taralee Pederson

Blaine

Summary

Dynamic Senior Analyst with a proven track record at Staples, excelling in client relationship management and project coordination. Enhanced operational effectiveness through strategic decision-making and performance evaluation, resulting in improved team productivity and client satisfaction. Strong communicator with a focus on accuracy and detail-oriented approach. Proficient in MS Excel, delivering insightful reports that drive business performance.

Overview

27
27
years of professional experience

Work History

Senior Analyst

Staples
11.2010 - 06.2025
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Generated standard and custom reports to provide insights into business performance.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.

Customer Support Services Supervisor

Staples
10.2006 - 10.2010
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
  • Managed scheduling and workflow to meet or exceed departmental goals consistently.
  • Reduced response time for customer inquiries by prioritizing tasks and delegating responsibilities effectively.
  • Analyzed data from customer interactions to identify trends and inform improvements in service delivery methods.
  • Enhanced customer satisfaction by consistently providing prompt, accurate, and thorough assistance in resolving issues.
  • Facilitated communication between departments to ensure seamless coordination of support services.
  • Collaborated with cross-functional teams on projects aimed at enhancing overall client experience and satisfaction levels.
  • Mentored junior staff members, fostering a supportive work environment and promoting professional development.
  • Optimized resource allocation by assessing workload distribution regularly and adjusting staffing levels as necessary.
  • Identified areas for improvement and implemented innovative solutions to streamline operations further.
  • Improved team efficiency by streamlining support processes and implementing new procedures.
  • Resolved escalated customer concerns effectively, demonstrating empathy while maintaining professionalism at all times.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Monitored employee and customer interactions to assess quality of service.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Account Implementation Specialist

Corporate Express
01.2000 - 10.2006
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
  • Assessed project scope to confirm details and understand customer expectations in advance.

National Accounts Reconciliation Specialist

Corporate Express
01.1998 - 01.2000
  • Reduced financial discrepancies by consistently monitoring and resolving account variances.
  • Developed custom reports for management review, highlighting significant findings from the reconciliation process.
  • Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
  • Assisted in periodic reviews of existing policies and procedures, suggesting updates as needed for optimal effectiveness.

Education

Bachelor of Arts - Sociology

Southwest State University
Marshall, MN

Skills

  • Client relationship management
  • Performance evaluation
  • Documentation and reporting skills
  • MS Excel
  • Project coordination
  • Team collaboration
  • Proficient in Excel functions
  • Effective time management
  • Prioritization and scheduling
  • Detail-oriented approach
  • Strong focus on accuracy
  • Effective communication skills both written and verbal
  • Proficient in Microsoft Office
  • Strategic decision-making

Timeline

Senior Analyst

Staples
11.2010 - 06.2025

Customer Support Services Supervisor

Staples
10.2006 - 10.2010

Account Implementation Specialist

Corporate Express
01.2000 - 10.2006

National Accounts Reconciliation Specialist

Corporate Express
01.1998 - 01.2000

Bachelor of Arts - Sociology

Southwest State University

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Taralee Pederson