Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tasche Diego

Inver Grove Heights,MN

Summary

Dynamic professional with extensive experience in customer support and complaint handling, honed at FRS and other notable companies. Excelled in maintaining confidentiality and enhancing client satisfaction, demonstrating exceptional follow-up skills and a customer-focused approach. Proven ability to meet deadlines and adapt to changing policies, underscoring a commitment to excellence and continuous improvement in service delivery.

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Qualified Client Service Rep with strong background in client services and proven ability to enhance customer satisfaction. Demonstrated success in resolving client issues and maintaining long-term relationships. Skilled in communication and problem-solving, ensuring seamless client experience.

Overview

7
7
years of professional experience

Work History

Client Service Representative

Financial Recovery Services Inc
07.2021 - 02.2025
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.

Administrative Assistant

Toppers & More
01.2018 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Direct Support Professional Caregiver

Phoenix Residence
01.2018 - 01.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Simley High School
Inver Grove Heights
06.2013

Skills

  • Customer support
  • Payment processing
  • Call center experience
  • Customer focus
  • Follow-up skills
  • Meeting deadlines
  • Complaint handling

Languages

English
Full Professional

Timeline

Client Service Representative

Financial Recovery Services Inc
07.2021 - 02.2025

Administrative Assistant

Toppers & More
01.2018 - 01.2021

Direct Support Professional Caregiver

Phoenix Residence
01.2018 - 01.2020

High School Diploma -

Simley High School
Tasche Diego