Tatum Dawn Timm
Marshall
Summary
My name is Tatum Dawn Timm. I’m a wife and a mother of 3 little boys; Joseph, Henry, and Elijah. We live in Marshall and enjoy spending our time outdoors if it's not too hot or very cold! We've planted our roots here and don't plan to move until we're empty nesters. I graduated in December 2022 from Southwest Minnesota State University with my bachelor's in Art and a minor in Graphic Design. I graduated high school in 2017, and started off going to Ridgewater College in Willmar, MN. My 2nd year in college I decided to get my Phlebotomy certification, which was one of the biggest challenges I faced in my young years. After graduating in 2019 from Ridgewater, I transferred to SMSU to finish my undergraduate degree.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Client Support Specialist
US Bank National Association
07.2024 - 07.2026
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Managed client accounts, ensuring accurate data entry and timely updates in customer account systems to maintain data integrity.
- Collaborated with cross-functional teams to streamline communication processes for enhanced service delivery.
- Trained and mentored new staff on client support protocols and best practices, enhancing team competency and service quality.
- Analyzed client feedback to identify improvement areas, implementing changes that increased satisfaction levels.
- Led initiatives to improve response times, achieving quicker resolution of client concerns and enhancing overall customer satisfaction.
Phlebotomist
Avera Clinic/Hospital
01.2023 - 07.2024
- Similar to my previous job with Carris Health. As a Phlebotomist through Avera I draw blood for patients and perform EKGs still but this time I do a little more. I processed bloodwork, urine, swabs (influenza, COVID-19, Strep), and stool tests. Not only am I stationed at the clinic on the regular, I also work at the hospital which puts me into a lot of strenuous events of having to get specimens from patients that are critical. I work independently on the days that I have to go to nursing homes throughout Marshall and draw blood.
DSP (Direct Support Professional)
REM (The MentorNetwork)
02.2018 - 07.2020
- As a DSP, my entire role was to be a caregiver to individuals who lived together in a house. Each day I would help them complete their daily plans and goals. Duties included; making meals, giving medications, preparing their work lunches, bathing, and sometimes simply being just a friend to them.
Phlebotomist
Carris Health Clinic
05.2019 - 08.2019
- As a phlebotomist my primary duty was to take patient’s samples of their specimens. I performed venipunctures on patient’s of all genders and ages, including babies and young toddlers. I also would perform EKGs (electrocardiogram) when doctors would order them. Throughout working as a phlebotomist I learned patience, integrity, determination, and understanding negative feedback.
Buffet Supervisor & Waitstaff/Cashier
Jackpot Junction Casino & Hotel
08.2016 - 04.2019
- I started off working in the buffet as a waitstaff. My duties for each shift was to ensure that my station was stocked and ready to serve the guests. I would deliver their drinks, and whatever else they needed with their meal. As a waitstaff I also had to make sure that guests tables were cleaned throughout their meal, and then clean up afterwards. Other duties included; sweeping, mopping, wiping, stocking the station with cups.
- I then got moved into the cashier role, which was dealing with a lot of money. I had to make sure change was given back to customers, and dealt with a lot of coupons other discounts that were difficult. At the end of each shift as a cashier we had to make sure our till was zeroed out along with the paperwork.
- After working as cashier I was moved up to a lead supervisor, which the duties then entailed to making sure all waitstaff, cashiers, cooks, and hostess were doing their duties. As a supervisor I also would help all staff with cleaning their tables, getting drinks, folding napkins. At the end of each shift I would do paperwork to see what our percentage of wages against revenue made that night.
Education
Bachelors - Studio Art, Graphic Design
Southwest State Minnesota University
Marshall, MN12.2022
Phlebotomy Certification - undefined
Ridgewater College
Willmar, MN05.2019
High School Diploma - undefined
Redwood Valley Senior High School
Redwood Falls, MN05.2017
Skills
- Written communication
- Support inquiry assistance
- Customer-facing communication
- Problem resolution
- Team collaboration
- Written communication
- Empathy and patience
- Strong work ethic
- Team collaboration
Certification
- Phlebotomist Certification
- Certified Nursing Assistant
Timeline
Client Support Specialist
US Bank National Association
07.2024 - 07.2026
Phlebotomist
Avera Clinic/Hospital
01.2023 - 07.2024
Phlebotomist
Carris Health Clinic
05.2019 - 08.2019
DSP (Direct Support Professional)
REM (The MentorNetwork)
02.2018 - 07.2020
Buffet Supervisor & Waitstaff/Cashier
Jackpot Junction Casino & Hotel
08.2016 - 04.2019
High School Diploma - undefined
Redwood Valley Senior High School
Phlebotomy Certification - undefined
Ridgewater College
Bachelors - Studio Art, Graphic Design
Southwest State Minnesota University