Tayler Mach
Cambridge
Summary
Dynamic Lead Resident Assistant at VIVIE, skilled in community building and crisis intervention. Enhanced resident satisfaction through innovative program development and effective conflict de-escalation. Proven ability to mentor peers and ensure safety compliance, fostering an inclusive environment that promotes emotional support and strong relationships among diverse student populations.
Overview
9
9
years of professional experience
Work History
Lead Resident Assistant
VIVIE
Rush City, MN
12.2020 - Current
- Oversaw resident activities to enhance community engagement and collaboration among diverse student populations.
- Mentored junior resident assistants, enhancing their skills in conflict resolution and student support services.
- Developed and implemented programs addressing resident needs, improving overall satisfaction and retention rates.
- Conducted regular meetings with residents to assess concerns, promoting open communication and inclusive environment.
- Monitored residential facilities for safety compliance, addressing issues promptly to maintain secure living conditions.
- Analyzed feedback from residents to refine programs and initiatives, driving continuous improvement in service delivery.
- Facilitated training sessions for new staff on best practices in resident assistance and community building strategies.
- Developed comprehensive training programs for new Resident Assistants, ensuring consistent quality of service.
- Collaborated with fellow Lead Resident Assistants to develop best practices and improve overall operations.
- Streamlined communication between residents and staff for improved overall community experience.
- Trained staff members on emergency procedures, enhancing preparedness in case of critical situations or natural disasters.
- Monitored facility access points, promoting safety and security within the residential community.
- Addressed maintenance issues immediately, minimizing disruption to residents'' daily lives.
- Served as a liaison between residents and university housing management, advocating for resident needs and ensuring that concerns were addressed in a timely manner.
- Developed strong relationships with residents through open communication channels and approachability.
- Enhanced resident satisfaction by addressing concerns promptly and professionally.
- Maintained clean, safe, and well-organized patient environment.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Conducted regular inspections to ensure safety, cleanliness, and adherence to community standards.
- Coordinated move-in/move-out processes efficiently, ensuring a smooth transition for new and departing residents.
- Organized monthly meetings with Resident Assistant teams to discuss updates, address concerns, and share best practices.
- Collaborated closely with campus resources such as counseling services or academic support centers to provide necessary assistance to struggling residents.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Responded to student inquiries and concerns, offering support and guidance.
- Developed, implemented and monitored residential policies and procedures.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Server
A&W® Restaurants
05.2017 - 06.2018
- Provided exceptional customer service to enhance dining experience.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure efficient workflow during peak hours.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.
- Handled cash register operations, ensuring accurate transactions and reporting.
- Adapted quickly to changing situations, prioritizing tasks effectively during busy shifts.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Education
High School Diploma -
Us Career Institute
Fort Collins, CO04.2026
Skills
- Diversity and inclusion
- Peer mediation
- First aid and CPR
- Community building
- Team player
- Time management
- Supportive
- Critical thinking
- Direct patient care
- Active listening
- Mental health awareness
- Conflict de-escalation
- Relationship building
- Emotional support
- Patient assessments
- Team building
- Health and safety compliance
- Role modeling
- Coaching and mentoring
- Patient management
- Activity planning
- Documentation and reporting
- First aid
- Crisis intervention
- Safety monitoring
- Record keeping
- Policy enforcement
- Laundry
- Residential support
- Self-confident
- Emergency response
- Effective planning
- Stress management
- Resident support
- Medical records management
Timeline
Lead Resident Assistant
VIVIE
12.2020 - Current
Server
A&W® Restaurants
05.2017 - 06.2018
High School Diploma -
Us Career Institute