Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Fogarty

Bloomington

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

10
10
years of professional experience

Work History

Customer Experience Banker

Huntington National Bank
11.2024 - Current
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Managed escalated interactions by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Store Manager

Barnes and Nobles
08.2018 - 10.2024
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Associate

Hy-Vee
04.2015 - 05.2018
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Followed safety and sanitation procedures to provide quality services and products for customers.
  • Stocked product and maintained product displays according to merchandising standards and vendor contract terms.
  • Trained new employees to company standards and worked one-on-one with employees to motivate while delivering constructive criticism in a busy environment.

Receptionist

Rochester Shuttle Service
05.2015 - 08.2015
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Bachelor of Arts - Mass Communications Journalism

Winona State University
Winona, MN
05-2018

Skills

  • Cash handling
  • Consumer banking
  • Relationship building
  • Prospect calling
  • Team collaboration
  • Verbal and written communication
  • Assessing fraud potential
  • Team coaching and training
  • Customer service
  • Financial institution regulations
  • Notary
  • NMLS

Timeline

Customer Experience Banker

Huntington National Bank
11.2024 - Current

Store Manager

Barnes and Nobles
08.2018 - 10.2024

Receptionist

Rochester Shuttle Service
05.2015 - 08.2015

Associate

Hy-Vee
04.2015 - 05.2018

Bachelor of Arts - Mass Communications Journalism

Winona State University

Similar Profiles

CREATE PROFILE
Taylor Fogarty