Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teanna Eldredge

Eagan,MN

Summary

Results-driven financial operations professional with over 10 years of experience in the banking and finance industry, including quality control, issue management, AML root cause analysis, and claims/disputes resolution. Adept at maintaining regulatory compliance, mitigating risk, and enhancing operational workflows. Proven ability to collaborate cross-functionally with internal teams and external stakeholders to improve efficiencies and ensure high service standards. Currently pursuing a Computer Science Technology degree to further enhance technical expertise and career growth in cyber-security and risk technology.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Control Analyst

U.S. Bank
01.2025 - Current
  • Performed in-depth reviews of operational work to ensure alignment with internal policies and regulatory standards.
  • Identified trends and developed quality assurance reports for senior leadership.
  • Provided coaching and actionable feedback to team members to support continuous improvement initiatives.
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.

Issue Management Specialist

U.S. Bank
09.2024 - 01.2025
  • Managed end-to-end issue lifecycle, including detection, impact assessment, resolution planning, and reporting.
  • Partnered with risk and compliance teams to ensure timely remediation and closure of internal and regulatory findings.
  • Maintained documentation aligned with enterprise governance and OCC guidelines.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.

RCA Specialist – Anti-Money Laundering (AML)

U.S. Bank
05.2022 - 09.2024
  • Led root cause analysis investigations for AML alerts and escalations.
  • Collaborated with compliance, legal, and audit teams to identify control gaps and recommend sustainable solutions.
  • Assisted in SAR documentation processes and contributed to policy enhancement initiatives.
  • Generated reports detailing findings and recommendations.

Claims & Disputes Specialist

U.S. Bank
06.2019 - 05.2022
  • Resolved customer disputes related to unauthorized transactions, fraud claims, and service errors.
  • Ensured compliance with Regulation E, UDAAP, and other applicable consumer protection laws.
  • Maintained high accuracy in case documentation and turnaround time, reducing escalations and repeat issues.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.

Education

A.A.S. - Computer Science Technology

Normandale Community College
Bloomington, MN

Skills

  • Quality Assurance & Control
  • Regulatory Compliance (AML, Reg E, UDAAP)
  • Risk Assessment & Root Cause Analysis
  • Process Improvement
  • Claims & Disputes Resolution
  • Workflow Documentation
  • Communication & Stakeholder Collaboration
  • Corrective actions
  • Quality management systems
  • Analytical thinking
  • Documentation management
  • Cross-functional Collaboration

Certification

  • Microsoft Office Specialist: Excel Expert Certification

Issued by Microsoft- [2024]

Timeline

Quality Control Analyst

U.S. Bank
01.2025 - Current

Issue Management Specialist

U.S. Bank
09.2024 - 01.2025

RCA Specialist – Anti-Money Laundering (AML)

U.S. Bank
05.2022 - 09.2024

Claims & Disputes Specialist

U.S. Bank
06.2019 - 05.2022

A.A.S. - Computer Science Technology

Normandale Community College

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Teanna Eldredge