Teia Jones
Brooklyn Park
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Unlicensed Professional
Enhanced Living
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Laboratory Administrative Director
IK testing
01.2021 - 12.2022
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Coordinated and conducted classes to teach procedures to new staff members.
Customer Care Representative
HCL America
11.2018 - 10.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered customer support to high call load each shift.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Recommended potential products or services after analyzing customer needs.
Cashier Team Lead
Holiday Gas Station
04.2018 - 11.2018
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Helped with purchases and signed customers up for rewards program.
Education
GED -
Hubb Center
06.1997
Skills
- Timely complaint management
- Effective prioritization
- Policy implementation oversight
- Comprehensive reporting skills
- Shift management
- Hiring and Terminations
- Performance Evaluations
- Records and Database Management
- Vendor Relations
- Training and Orientation
- Effective verbal communication
- Sensitive Document Disposal
- Engaged listening skills
Education and Training
other
Timeline
Unlicensed Professional
Enhanced Living
06.2023 - Current
Laboratory Administrative Director
IK testing
01.2021 - 12.2022
Customer Care Representative
HCL America
11.2018 - 10.2019
Cashier Team Lead
Holiday Gas Station
04.2018 - 11.2018
GED -
Hubb Center
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