Teresa A. Davis
Brooklyn Park
Summary
Medical Support / Customer Service Positions
Overview
2027
2027
years of professional experience
Work History
Medical Support Assistant
VA Medical Center
Minneapolis, MN
01.2018 - Current
- Scheduled outpatient appointments, made labels for wrist bands, transferred calls and answered call lights
- Created graphs and charts in the Microsoft Excel program
- Worked 40 hours per week
Chemical Dependency Tech
Missions Detox Center
Plymouth, MN
01.2018 - Current
- Provide intake for clients, serve meals, provide a support systems thru interactions with clients, file and copy documents, and receive phone calls and reserve memo’s for the doctor’s as well as greet customers and directed patrons to their designations
- Worked 40 hours per week
Clinic Office Assistant
North Memorial Medical Center
Brooklyn Park, MN
2019 - 2022
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between medical staff and patients, ensuring timely information delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and accessibility.
- Streamlined office operations by implementing new filing procedures, improving document retrieval times.
- Assisted in training new staff on administrative protocols and clinic software applications.
- Led initiatives to improve patient check-in processes, reducing wait times and enhancing satisfaction levels.
- Enhanced patient experience by efficiently managing appointment scheduling and timely followups.
Resident Assistant
TowerLight Senior Living
St. Louis, MN
01.2016 - 01.2018
- Received callers at establishment, determined nature of business and directed callers to destination, scheduled appointments. Monitored both impatient and outpatient appointments.
- Obtained caller's name and arranged for appointment with person called upon and resolved customer complaints as well as entered data into computer data base systems
- Recorded name, time of call, interacted with residents, families and passed medications, faxed documents, copied, filed and typed documents as needed on a daily basis
- Passed specified medications and charted information into the system
- Performed variety of clerical duties and other duties pertinent to establishment such as filing, ordering and maintaining office supplies
- Worked 64 hours per pay period
Personal Care Assistant
Northeast Residence
St. Paul, MN
01.2012 - 01.2017
- Instructed and advised clients on issues such as household cleanliness, utilities, hygiene, and nutrition
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to client’s parents
- Transported clients to locations outside the home, such as to physicians' offices and on outings, using a motor vehicle
- 40 hours per week
Personal Care Assistant
Pathways to Community
St. Paul, MN
01.2005 - 01.2012
- Provided patients and families with emotional support and instruction in areas such as preparing healthy meals, independent living, and adaptation to disability and illnesses
- Performed a variety of duties as requested by client, such as obtaining household supplies and running errands
- Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert and passed medications
- Checked patients' pulse, temperature and respiration
- Worked 40 hours per week
Patient Scheduler Coordinator
Hennepin Healthcare Research Institute
Minneapolis, MN
2022 - 2026
- Coordinated patient appointments, ensuring optimal scheduling to enhance operational efficiency.
- Managed electronic health record systems for accurate patient information retrieval and updates.
- Assisted clinical staff with appointment confirmations, improving patient attendance rates.
- Streamlined scheduling processes by implementing new software features, reducing booking errors.
- Led initiatives to improve patient flow and reduce wait times through optimized scheduling strategies.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained accurate patient records, updating contact information and insurance details as needed.
Education
High School Diploma - undefined
Carroll High School
Monroe, LASkills
- Century College / CNA Certification
- Excellent communication skills and work very well under pressure
- 5 years in office clerical, receptionist data entry and answering telephones
- Proficient in applying computer applications and other office equipment
- Accurately transcribed and relayed medication orders to the appropriate clients
- 4 years maintain charts and obtaining appropriate workload credits
- Processed all emergency and non- emergency transfers to clients
- Managed administrative and electronic records as needed
Timeline
Medical Support Assistant
VA Medical Center
01.2018 - Current
Chemical Dependency Tech
Missions Detox Center
01.2018 - Current
Resident Assistant
TowerLight Senior Living
01.2016 - 01.2018
Personal Care Assistant
Northeast Residence
01.2012 - 01.2017
Personal Care Assistant
Pathways to Community
01.2005 - 01.2012
High School Diploma - undefined
Carroll High School
Clinic Office Assistant
North Memorial Medical Center
2019 - 2022
Patient Scheduler Coordinator
Hennepin Healthcare Research Institute
2022 - 2026