Teresa Wibbels
Euclid
Summary
Hardworking and passionate worker with strong organizational skills and work ethics. Ready to help team achieve company goals.
Overview
41
41
years of professional experience
Work History
HR Generalist
Easter Seals Goodwill ND, Inc
10.2019 - 01.2024
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved employee retention by implementing effective onboarding and training programs.
Financial Counselor
Altru Health System
06.2014 - 10.2019
- Worked with inpatients to improve financial circumstances, reducing debt by applying for appropriate medical insurance.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with individuals regarding insurance applications.
- Assisted patients with preparing financial plans, and applying for financial assistance.
- Developed and maintained strong relationships with patients to maximize satisfaction.
- Provided guidance on financial assistance options struggling with high medial-related debts.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Increased patient confidence in managing personal finances by providing tools and resources for long-term success.
- Stayed up-to-date on insurance products and patient rights.
Managed Care Referral Representative
Altru Health System
06.1998 - 06.2014
- Enhanced company reputation by providing exceptional customer service and support.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Case by case referral review with Medical Director.
- Maintained database systems to track and analyze Care Management data.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Helped meet ever changing insurance demands by recommending improvements to Care Management systems or procedures.
- Communicated with patients to gather, provide and share updated information on medical requests.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Cultivated positive relationships with external Clinics, Hospitals and providers to deliver timely referral management for patients needing care.
Scheduling Representative
Altru Health System (Valley Medical)
06.1994 - 06.1998
- Performed wide-ranging scheduling duties for many physicians and mid-level providers.
- Implemented time-blocking and schedule notifications to optimize time management.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Facilitated cross-functional collaboration between departments through clear communication of shared goals and expectations related to scheduling requirements.
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information.
- Streamlined interdepartmental communication regarding scheduling needs, fostering a more efficient working environment.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Trophy Assembler
Trophy House/B&M Composition
01.1992 - 06.1994
- Participated in projects requiring assembly of large and small components.
- Assisted in development of new assembly processes.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Assisted customers with selection of products.
- Packaged and mailed products to customers.
In-Home Nanny
Mark And Terry Ruth Steege
02.1989 - 01.1992
- Meal planning for family of 5.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets for the family of 5.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted with housework such as laundry and cooking.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Taught children basic life skills, manners and personal hygiene.
- Regularly traveled with family to help with vacation activities and childcare.
- Met with parents about daily activities, positive developments, and issues.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Improved children''s social skills by organizing playdates and group outings.
Summer Seasonal Resort Worker
Flag Island Resort
05.1987 - 10.1989
- Assisted in kitchen, baking and cooking to prepare meals for staff and guests.
- Assisted with food ordering for Resort kitchen and restaurant/bar.
- Assisted guests with knowledge of the Resort and what was offered.
- Cleaned guest cabins.
- Assisted with laundry duties.
- Trained new staff members in customer service techniques and resort operations.
- Trained new staff members on resort policies, procedures, and best practices, fostering a positive work culture.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Identified and resolved customer complaints concerning food or lodging.
- Greeted guests and engaged in pleasant conversations while managing check-in process.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Waitress/Cook
Smada Lanes
01.1983 - 01.1986
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Assisted with cooking meals and preparing grilled food for restaurant.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Informed customers about daily and seasonal specials.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree - Generals
University of North Dakota
Grand Forks, NDHigh School Diploma -
Adams High School
Adams, ND05.1988
Skills
- Procedure Compliance
- Project Planning
- Internal Communications
- Business Intelligence
- Prioritization
- Critical Thinking
- Data Management
- Paperwork Processing
- Computer Skills
- Preparation techniques
- Cater
- Catering Coordination
Timeline
HR Generalist
Easter Seals Goodwill ND, Inc
10.2019 - 01.2024
Financial Counselor
Altru Health System
06.2014 - 10.2019
Managed Care Referral Representative
Altru Health System
06.1998 - 06.2014
Scheduling Representative
Altru Health System (Valley Medical)
06.1994 - 06.1998
Trophy Assembler
Trophy House/B&M Composition
01.1992 - 06.1994
In-Home Nanny
Mark And Terry Ruth Steege
02.1989 - 01.1992
Summer Seasonal Resort Worker
Flag Island Resort
05.1987 - 10.1989
Waitress/Cook
Smada Lanes
01.1983 - 01.1986
No Degree - Generals
University of North Dakota
High School Diploma -
Adams High School
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