Teresea Callahan

Processed and packed online orders accurately and within established timeframes.

Navigated store to locate merchandise for digital guest orders using handheld devices.

• Prepared, packed, and sorted packages for shipment utilizing appropriate materials.
• Managed order pick-up, drive-up, and ship-from-store operations for optimal guest satisfaction.
• Maintained organized fulfillment areas and ensured supplies remained stocked.
• Supported guest-facing services including backup cashiering and drive-up deliveries as needed.
• Focused on efficiency by adhering to strict AI timeframes and routing guidelines.

Coordinated dining room meal services to ensure timely delivery and resident satisfaction.

Mentored junior staff, fostering skill development and teamwork.

• Served meals according to schedules, accommodating specific dietary needs and preferences.
• Welcomed residents and addressed special requests, enhancing dining experience.
• Managed complaints as the frontline contact, resolving issues promptly.
• Conducted shift huddles to prepare team for meal service and tasks.
• Delegated daily cleaning and production tasks to culinary assistants for efficient operations.
• Ensured food safety by using proper sanitation techniques for dishes and flatware.

Managed relationships with collectors and repeat buyers as primary contact.

• Executed telephone sales to promote new inventory of luxury watches, jewelry, and collectibles.
• Developed in-depth knowledge of exclusive products to effectively present offers and resolve objections.
• Facilitated high client retention through assistance with order processing, product inquiries, and returns.

Cultivated long-term client relationships through expert consultation on rare collectible coins.

Negotiated payment terms and managed sales orders while effectively resolving after-sales inquiries to enhance customer satisfaction.

• Executed outbound sales initiatives to engage repeat customers and convert warm leads into sales.
• Achieved daily and monthly KPIs, consistently meeting revenue targets and call metrics.
• Utilized CRM software to track customer interactions and sales activities effectively.