Tessa Feichtinger
Ely
Summary
Results-driven professional with extensive experience in the spa and wellness industry. Skilled in recruitment process management, training evaluation, and curriculum development. Dedicated to fostering staff development and delivering high-quality training programs that enhance overall service standards.
Overview
12
12
years of professional experience
Work History
Hiring Manager and Training Director
Pebble Spa
Ely
04.2024 - 11.2025
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates for a range of spa roles.
- Coordinated onboarding process for new staff to ensure smooth integration into spa operations.
- Facilitated training sessions for massage therapists, estheticians, and cosmetologists to improve service delivery and client satisfaction.
Director of Education
Pebble Spa
Ely
05.2021 - 11.2025
- Developed a Minnesota Higher Education approved 650 hour massage therapy program.
- Evaluated effectiveness of training programs through feedback and assessments.
- Created instructional materials to support education and skill development.
Lead Trainer
Pebble Spa
Ely
01.2015 - 11.2025
- Developed, implemented and evaluated training programs for employees.
- Conducted regular assessments of staff skills to identify training needs and gaps.
- Provided training courses to incoming and current massage therapy staff.
Massage Therapist
Pebble Spa
Ely
10.2013 - 05.2021
- Ensured cleanliness and organization of treatment rooms and equipment to provide a safe, welcoming environment for clients.
- Guided clients on self-care practices to promote long-term wellness and recovery.
- Delivered tailored therapeutic bodywork to address individual client needs and enhance overall satisfaction.
Retail Sales Associate
Pebble Spa
Ely
10.2013 - 01.2015
- Greeted guests and delivered exceptional customer service, ensuring positive experiences both via phone and in person.
- Resolved guest complaints and issues promptly, enhancing customer satisfaction and loyalty.
- Trained new staff on customer service policies and procedures, contributing to consistent service quality.
- Managed reservations for spa experiences.
Education
Bachelor of Arts - Environmental Studies
University of Minnesota, Duluth
Duluth, MN12-2008
Skills
- Recruitment process
- Onboarding management
- Training evaluation
- Program development
- Curriculum design
- Customer service management
Timeline
Hiring Manager and Training Director
Pebble Spa
04.2024 - 11.2025
Director of Education
Pebble Spa
05.2021 - 11.2025
Lead Trainer
Pebble Spa
01.2015 - 11.2025
Massage Therapist
Pebble Spa
10.2013 - 05.2021
Retail Sales Associate
Pebble Spa
10.2013 - 01.2015
Bachelor of Arts - Environmental Studies
University of Minnesota, Duluth