Tessa Janes
Albert Lea
Summary
Dynamic administrative professional with extensive experience at Parkview Care Center, excelling in document organization and customer service. Proven ability to enhance operational efficiency through strategic planning and effective communication. Skilled in Microsoft Excel and adept at building relationships, ensuring seamless collaboration across departments while maintaining confidentiality and accuracy in sensitive material handling. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Parkview Care Center
Wells
09.2024 - 02.2025
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by management team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Managed database systems containing customer contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Conducted research on various topics as requested by management.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Proofread content for typo-free emails and documentation.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Mixing Assistant/Retail Sales Associate
Albert Lea Seed House
Albert Lea
01.2020 - 04.2024
- While working for Albert Lea Seed I had many positions and responsibilities in the department, putting together custom mixes and making stock mixes.
- In the Garden Center I helped customers with picking products and as well as checking out.
- Answering phones, putting bird mixes together, doing online courses to get more familiar with the product we sold.
- I was accompanied in a few interviews.
- I was entrusted with the buying of our bird feeders and decorations.
- I was entrusted with making deliveries to our customers, going to garden auctions to buy products for our garden center and to go to the women's ag conference and represent our company.
- I oversaw tagging and retagging our products for the last 4 months to make sure that they were up to date and ready to sell come the busy season.
- Among helping with organizing files and documents, painting our seed lab, and helping anywhere it was needed.
- Offered suggestions for additional items that may be of interest to customers.
- Demonstrated product features to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Participated in team meetings and training sessions.
- Processed returned merchandise according to company policies.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled customer complaints in a professional manner.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Supervisor
Behounek Dairy
01.2013 - 12.2019
- While I worked for Behounek dairy, I was a milking assistant to begin with.
- I would prep and milk the cows, make sure they didn't have sores, as well as catch them for shots.
- After a few years I got promoted to supervisor.
- As supervisor I still prepped and milked cows, but now I was also giving shots, cleaning the back pens, driving the skid loader to get feed and clean.
- Cleaning out the channels, documenting medications we use and letting the bosses know when we needed to order more.
- I also sat in and did a few interviews and oversaw training and teaching the new hires.
- I was entrusted with driving tractors to spread material on the field, cleaning our calf huts and building, along with pulling and feeding new calves.
- I got to give the calves ear tags and their shots.
Education
High School Diploma -
Hayfield High School
Albert Lea, MN05-2016
Skills
- Forklift operation
- Skid loader operation
- Tractor operation
- People skills
- CPR certification
- Forklift certification
- Computer skills
- Running tills
- Product searching
- Typing
- Organizational skills
- Volunteering experience
- Customer service
- Appointment scheduling
- Data entry
- Microsoft Excel
- Document organization
- Office communication
- Team collaboration
- Time management
- Written correspondence
- Problem solving
- Document retrieval
- Customer and client relations
- Transporting files
- Database entry
- Inventory systems
- Supervising staff
- Critical thinking
- Microsoft PowerPoint
- Sensitive material handling
- Calendaring
- Travel planning
- Strategic planning
- Relationship building
- Resourceful
Certification
- Fork lift Certified
- CPR Certified
Timeline
Administrative Assistant
Parkview Care Center
09.2024 - 02.2025
Mixing Assistant/Retail Sales Associate
Albert Lea Seed House
01.2020 - 04.2024
Supervisor
Behounek Dairy
01.2013 - 12.2019
High School Diploma -
Hayfield High School
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